Client Services Coordinator

Client Services Coordinator

New opportunity for a Client Services Coordinator to join the team at Sharp IT services

You will help coordinate IT Services activity, in an allocated region, to ensure clients receive exceptional service. Working directly with internal stakeholders and clients to develop and implement service strategies that will increase client satisfaction, maintain retention, and ensure all services are delivered to them.

The role would suit someone who has worked in a role such as a service delivery coordinator, client administrator, customer success executive, where a high level of organisation and a methodical accurate approach are key. This is a busy fast-moving role, which requires a dedication to delivering great service

Based at the High Wycombe office with hybrid working

The role

• Own and manage the calendar booking system to coordinate our Technical Consultants to deliver days in line with the client contractual obligations.
• Coordinate the delivery of projects and recurring revenue to ensure services can be invoiced as soon as possible.
• Work with the local team and client stakeholders to ensure the highest standards of service and maximise client retention.
• Complete all administrative processes to maintain a high standard so all systems and client information are up to date.
• Coordinate smooth operations in the office to ensure all tasks are completed efficiently and the office is a safe and welcoming environment for our team to work
• Own and deliver the Sharp IT Services onboarding / offboarding to provide the most positive experience
• Work alongside the marketing team to coordinate campaign and communication to clients and our local team.

Requirements

• Experience in a service delivery related role
• Friendly and hardworking
• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Ability to work well under pressure in challenging situations
• Confidence in decision making
• Comfortable working with varying levels of stakeholders internally and externally
• Competent in MS Office suite
• Self-motivation, able to use initiative and innovate as required.

About Sharp’s Award-Winning IT Services

We pride ourselves on being one of the best IT Service providers in the UK. Our nationwide team is comprised of experienced professionals equipped with extensive qualifications and a proven track record. We have an award-winning team of over 200 technical experts, and with locations all around the country, we’re always on hand to provide expert support.

We are in the top 1% of Microsoft partners globally, and we’re well equipped to deal with sensitive data, having achieved ISO-27001 and Cyber Essentials Plus certifications. With a client-centric approach, we focus on delivering innovative solutions tailored to your unique requirements. From certifications, including four Microsoft Partner designations, to successful project implementations, we bring a level of expertise that sets us apart.