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Job Summary
We are seeking a dynamic and results-driven call handler to join our notary support team in our Sheffield.
This role combines client relationship management with an understanding of notarial procedures, ensuring clients receive accurate, compliant, and timely document authentication. Knowledge in the legal/notary sector is preferred but not essential as full training will be provided.
A background in inbound sales, or telesales is essential.
Key Responsibilities
- Handle inbound calls, emails, and live chat to respond to client enquiries quickly and professionally.
- Convert enquiries into confirmed appointments, ensuring all relevant details are accurately captured.
- Manage the diary/calendar, scheduling in-office and mobile appointments.
- Provide clear guidance on required documentation, appointment procedures, and service costs.
- Log all client interactions in the CRM system to maintain accurate records.
- Prepare basic documentation such as confirmation emails, client care letters, and invoices.
- Collaborate with notaries to ensure smooth handover of client information and service delivery.
- Build rapport with repeat clients to encourage long-term relationships.
Skills & Qualifications
- Proven experience in call handling, ideally in a legal, professional, or service-based environment.
- Ability to communicate clearly and confidently, both verbally and in writing.
- Strong organisational skills with attention to detail.
- Professional, empathetic, and client-focused approach.
- Comfortable using CRM systems and proficient in Microsoft Office & Google Workspace.
- Knowledge of the legal/notary sector is beneficial, but not essential (training provided).
