Client Services Support – Traded Deals

Location: London

Salary: Competitive

Work Type: Hybrid Working

The role of Client Services Support

GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring.

GLAS’ vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.

The business currently comprises c.300 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice. GLAS has a blue-chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs. GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $300 billion assets across its global platform. The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai and Hong Kong.

Client Services are responsible for managing and processing all operational aspects of GLAS client transactions within specific deadlines. Each team member has responsibility for a specific portfolio of Loans / Bonds and is the primary operational contact for the Borrowers and Lenders on these transactions. This role will be to support team members with the daily BAU tasks whilst also training for the Client Services Associate role.

Responsibilities

• Assisting with transfer requests.
• Inputting relevant data into the system Solvas.
• Receiving and checking SSI’s, initiating the call back process where necessary.
• Receiving and checking admin details and updating Solvas where necessary.
• Updating Debtdomain.
• Assisting with bank charges and ensuring the clients accounts are not overdrawn.
• Reconciling accounts.
• Liaising with accounts for the reconciliation of Transfer Fee’s
• Assisting with sending missing notifications to Lenders/Borrowers and any other query that may be forwarded on
• Basic understanding of deal documentation for inputting into the system.
• Dealing with Audit request.
• Assisting with the weekly MIS reports
• Training with the Senior Client Services Administrator’s to gain an understanding of the daily workflow
• Timely escalation of relevant matters to Team Leader and/or Managers.
• Due diligence with regards to potential fraud, money laundering, and both financial and reputational risk to GLAS.
• All staff members are expected to take a block of leave of at least 10 day’s duration each year, unless they obtain management exception.

Person Specification

• Bachelor’s degree
• Willingness to learn and have an inquisitive nature
• Highly organised and adaptable with a “can do” positive attitude
• Self-motivation and effective time management
• Good written and verbal communication skills
• Ability to effectively manage priorities while balancing competing demands and deadlines

Benefits

• Base salary + bonus
• 28 days annual leave + bank holidays
• Long service award
• Private Medical Insurance
• Private pension plan
• Life insurance plan
• Employee Assistance Program (EAP)
• Season ticket loan scheme
• Yearly eye examination
• Gym membership discount
• Career development and study support

It’s our people who make GLAS successful and we strive to recruit and retain the best people and operate in an environment underpinned by inclusivity, diversity, and opportunity. We recognise that a more inclusive workplace allows ideas and a variety of points of view to trigger discussions or deliver innovative results.

Besides, we want people at GLAS to be successful - we are committed in your career development. We truly believe in and live by our values of stepping in, stepping up and standing out.

In addition to our commitment to a diverse workforce we are also happy to talk about flexible working to support