Client Success Lead

ROLE: Client Success Lead, London Based, Hybrid

About YF

Our goal is to drive innovation in FMCG.

We work with consumer brands on a journey to mainstream success, providing advisory

and support services to help them scale. We also partner with retailers to make it easier

for them to identify and get behind high potential brands. By supporting both sides, we

can drive the flywheel of progress.

Our FMCG brand services span Supply Chain, Recruitment, HR, Commercial, Financial

Advisory and more.

We are a certified B Corp, driving the shift to a new kind of economy that is better for

workers, better for communities and better for the environment.

About the role

The Client Success Lead will play a pivotal role in ensuring world-class delivery of client

projects. Sitting at the centre of YF’s consultancy services, this role is about

orchestrating the expertise of others - not necessarily being the subject matter expert

yourself.

You will manage the end-to-end process across multiple projects, aligning inputs from

internal sales and commercial experts to deliver unified, high-impact outputs that drive

client success.

The successful candidate will bring a consultancy mindset, strong project management

skills and the ability to turn complex information into simple, powerful narratives.

As Client Success Lead you will:

● Own and manage the end-to-end delivery of client projects.

● Coordinate internal subject matter experts to bring together best-in-class

outputs.

● Build and refine decks, presentations and reports to consultancy standards.

● Oversee project workflows, ensuring milestones are hit and clients are kept

updated.

● Conduct high-quality analysis, research and synthesis of insights to shape clear

storytelling.

● Ensure client communication is clear, structured and professional at all times.

● Manage client contact across projects (including contact matrices) to strengthen

relationships and ensure client needs are met on time and in full

About you

● Background in a top-tier consultancy.

● Exceptional project management and problem-solving skills.

● Ability to structure complex information into simple, impactful outputs.

● Excellent communication and client-facing ability.

● Highly collaborative and able to orchestrate experts to deliver a unified output.

● Excellent PowerPoint and Excel skills.

What success looks like

● Client projects delivered on time and to consultancy-level standard.

● Internal expert contributions managed effectively.

● Client satisfaction scores and repeat engagements.

● Quality of deliverables as judged by YF leadership

What’s in it for you?

As Client Success Lead at YF, you’ll thrive in an environment where ownership is key. You

will be empowered to manage critical client projects, deliver consultancy-level outputs

and see the direct impact of your work in helping brands grow.

Alongside this, we offer:

● A competitive salary

● Healthcare cash plan

● 25 days holiday + bank holidays and 1 extra day each year after 2 years of service

● A ‘work from anywhere week’ each quarter

● Enhanced parental leave

● Workplace Nursery Scheme

● Paid training & development including access to More Happi coaching software

● 2 volunteering days a year

● Cycle to work scheme

● Weekly drinks, monthly team lunches, quarterly socials, half year offsite and more

● Access to FMCG industry trade shows & events with a focus on innovation

● All the food & drink snacks you can get your hands on!

Office: London Bridge, London

Full-time role with minimum 3 days per week in the office

Sounds like you?

If you're ready to deliver world-class consultancy projects and support innovative

brands on their growth journey, we would love to hear from you. Please send your

application directly to [email protected] - no agencies at the current time.