Client Success Manager

Job Title: Client Success Manager

Location: Cambridge, UK (and surrounding areas)

Company: Clinked (www.clinked.com)

About Clinked

Clinked is a collaborative client portal platform built for businesses that need secure,

branded, and powerful tools to communicate with their clients. Our SaaS platform

enables file sharing, messaging, task management, and more—all in one place.

We work with a global customer base ranging from financial services and legal firms to

consultancies and tech companies. We’re growing quickly and are looking for a Client

Success Manager to build strong relationships and ensure our clients thrive with

Clinked.

About the Role

As a Client Success Manager at Clinked, you will be the key point of contact for our

clients post-onboarding. Your goal will be to drive product adoption, support usage,

and foster long-term relationships that lead to renewals, upgrades, and advocacy.

You’ll work closely with the Sales, Product, and Support teams to ensure clients are

engaged, successful, and satisfied.

Responsibilities

• Serve as the main relationship holder for assigned clients throughout their

lifecycle

• Onboard new customers, delivering a smooth and engaging setup experience

• Provide proactive outreach, regular check-ins, and guidance on best practices

• Identify opportunities for account growth and expansion

• Monitor usage trends and flag churn risks early

• Advocate for customer needs internally and influence product roadmap

priorities

• Collaborate with Support to resolve any escalated issues promptly

• Track key success metrics (adoption, NPS, renewal rates, etc.)

Requirements

• 3+ years in a Customer Success, Account Management, or SaaS onboarding role

• Experience managing B2B client relationships, ideally in a SaaS or tech

environment

• Excellent communication and relationship-building skills

• Strong organisational abilities and attention to detail

• Proactive, client-focused mindset with problem-solving skills

• Comfortable working remotely with international teams and clients

• Fluent in English; other European languages are a plus

• Based in Europe with flexibility to accommodate different time zones

What We Offer

• Hybrid Role (3 days in Office + 2 Days at Home)

• Competitive salary and growth opportunities

• Friendly, collaborative, and international team culture

• Tools and training to support your development

• Regular virtual team catch-ups and occasional in-person meetups

How to Apply

Submit your CV and a short message explaining why you're excited about the role at

• Clinked. Links to relevant case studies or references from previous clients are a plus.