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Job Overview
The Clinical Systems Support Team Leader will be responsible for the daily operation of the team which provides services such as:
- Second line support for clinical system issues that cannot be resolved by the service desk
- Configuration of all clinical systems, including user set-up
- Support and development of automation routines
- Management of the trust’s Registration Authority (smart card service)
The post holder will be responsible for ensuring the team are completing requests within the service level agreements by monitoring the call management system and allocating work to members of the team.
They will be expected to provide a level of technical, organisational and procedural support to the team members so that continuous improvements can be driven through the existing processes.
Main duties of the job
The post holder will be required to manage the clinical system support team on a daily basis to ensure their tasks are managed and completed as appropriate.
In addition, the post holder will also be the manager of the Registration Authority (RA) service and will be responsible for all matters concerning the implementation and operational management of the Trust’s Registration Authority.
As manager of the team you will be expected to be able to offer help and assistance to the team members should they require additional support. The role holder will be expected to devise and implement continuous improvement activities in order to enhance the support provided to other areas.
The post holder will be responsible for ensuring the team are meeting the service and operational level agreements for their tasks. They will be expected to manage the workload across the team and use statistical data to prove that tasks are being completed as necessary.
Working for our organisation
Please see the attached Job Description for details of what it is like working for our Organisation.
Detailed Job Description And Main Responsibilities
Please review the attached Job Description and Person Specification for further details about the role.
Person specification
Experience
Essential criteria
- Ability to work as a Team
- Implementing Change
- Leading a Team
Desirable criteria
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
