Department: Clinical
Location: EMEA-United Kingdom
Description
We are looking for a
Clinical Trainer who will provide education and clinical customer support of the iTero Intraoral scanner and CAD/CAM services to customers. This position is mainly responsible for supporting education and knowledge transfer, for practices and labs via and virtual Scanner trainings, and lab based trainings to our customers in UK & Ireland, internal training to Align and 3rd party commercial organizations, internal and external supporting the development of medical education materials.
The process includes interaction and communication with all customer facing functions to clarify all inquiries.
Focus will be on internal and external education and support as well as troubleshooting clinical issues for customers if needed. In addition, other duties will include, leveraging a high level of already existing exocad knowledge to support all clinical and lab based iTero integrations.
support with graphics and presentation materials for sales and clinical education.
Key Responsibilities
- Provide virtual- and onsite training of iTero for whole range of IOS
- Have a high level of exocad experience that can be called up during any training or client interactions.
- Participation of trade fairs, congresses and events to represent iTero and SCCS overall
- Provide support/education and troubleshooting to customers in the areas of IOS, exocad, and all other ancillary products that iTero supports within the Align Digital Platform.
- Assist with review of power point presentations, digital images and scans for marketing and/or sales materials as well as clinical education materials related with IOS, iTero, IOC and OrthoCAD.
- Investigation and analysis of Clinical/Software/Hardware-related customer inquiries, complaints and trouble-shooting.
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
- Ensure timely resolution to customer education needs whether in-bound or out-bound.
- Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management
- Conduct occasional evaluations to our customers
- Follow up on IOS customers after the initial VCT is concluded to evaluate learning curve and if there are any needs of further follow ups with extra educational material
- Upto 30% travel required
Skills, Knowledge & Expertise
- Degree/Diploma as Dental Technician
- Solid exocad experience.
- Fluent English communication
- 4-6 years of experience in the dental field including experience communicating with/training customers
- Experience working in an international environment.
- Strong interpersonal, listening and persuasive communication skills.
- Dynamic, optimistic, accurate, results oriented, hard-working, creative.
- Ability to work without constant supervision.
- Dependable and attention to detail.
- Willingness to learn.
- Good knowledge of computer operations and Microsoft Office tools
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Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
