Job Description
This role is based 3 days a week in our Newcastle office.
About Sage
Sage is a global leader in accounting, financial, HR, and payroll technology for small and medium-sized businesses. We empower business owners and accountants with innovative solutions that simplify complex processes, enabling them to focus on what truly matters. Our cloud-first strategy and commitment to excellence continue to drive transformation across our product suite.
Role Overview
As a Cloud Operations Engineer, you will play a key role in supporting and enhancing Sage’s cloud infrastructure. Working in a true DevOps capacity, you’ll collaborate closely with product delivery teams to deploy, monitor, and improve services that support millions of users globally. This is a 24/7 operation, requiring participation in an on-call rota to respond to incidents and ensure high system availability.
Key Responsibilities
- DevOps Collaboration: Work closely with development teams supporting CI/CD, monitoring, and automation.
- Continuous Improvement: Research new technologies and services to improve customer experience and operational efficiency.
- Automation & Efficiency: Build infrastructure as code, automate manual processes, and contribute to self-healing systems.
- Cross-Functional Coordination: Collaborate with Security, Architecture, and Automation SMEs to align infrastructure with business and technical standards.
- Incident Response: Take the lead during high-pressure incidents, balancing technical resolution with clear stakeholder communication.
- Monitoring & Performance: Proactively monitor systems to prevent customer impact and optimize performance at scale.
- Infrastructure Management: Migrate current generation products from data centres to AWS, re-commissioning them into modern cloud environments.
Must-Have Skills & Qualifications
- Operational Experience: Proven experience managing cloud-based systems, including transactional databases.
- Cloud Expertise: Hands-on experience with Amazon Web Services (AWS); other cloud platforms also considered.
- Certification: Industry-recognized qualification or certification in cloud technologies (e.g., AWS Certified Solutions Architect, DevOps Engineer).
- Development & Automation: Experience in software development or automation, with scripting and infrastructure as code.
- Monitoring & Incident Response: Ability to proactively monitor systems and lead resolution during high-pressure incidents.
Communication Skills (Soft Skills)
- Comfortable working with European colleagues, particularly in France and Germany.
- Fluent in English (Sage’s business language), with sensitivity to diverse work cultures.
- Strong interpersonal and stakeholder communication skills.
Organisational Skills
- Ability to navigate a large, complex organization with diverse product suites and development practices.
- Experience working across multiple teams and adapting to varied operational models.
What We Offer
- A collaborative, inclusive culture focused on innovation and customer success.
- Opportunities to work on global-scale infrastructure and cutting-edge technologies.
- Support for continuous learning and career development.
- Competitive compensation and benefits.
Ready to make an impact? Join us at Sage and help shape the future of cloud operations for millions of businesses worldwide.
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