Job Description
We’re looking for a Cloud Operations Manager to lead the teams responsible for the availability, performance, and security of Sage’s global cloud products. You’ll manage a distributed DevOps-oriented organisation that ensures our customers can rely on our services 24/7 to run their businesses.
This is a strategic and people-focused leadership role, combining operational excellence, technical depth, incident leadership, and cross-functional collaboration across engineering, product, architecture, and security teams.
This is a hybrid position requiring 3 days per week in our Newcastle or Barcelona office.
Your First 90 Days
- 30 days – Understand the product portfolio, Cloud Ops operating model, incident processes, and team structure.
- 60 days – Take ownership of key services, lead incident reviews, help shape service improvements, and begin building strong cross-functional relationships.
- 90 days – Fully lead the Cloud Ops team, influence product delivery strategy, and drive operational maturity, automation, and customer experience improvements.
Meet the Team
You’ll lead a global team of Cloud Operations & DevOps Specialists who safeguard our live services. The team partners closely with Product Delivery, Architecture, Security, and Engineering to ensure our products are resilient, performant, secure, and continuously improving.
You’ll also be an active member of the Cloud Operations senior leadership team.
How Success Will Be Measured
- Service availability, reliability, and performance of your product areas
