Be Yourself – Be a Bold Team Player – Be Leonardo
As a Meetings & Events (M&E) Executive you’ll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! As part of vibrant team you’ll be supporting a cluster of hotels to ensure that all M&E customer enquiries are dealt with efficiently.
Some Of The Perks You Could Enjoy Include
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals at work
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If You’re Our Ideal M&E Executive, You Will
- Be yourself!
- Produce proposals for all M&E enquiries in line with customer requests
- Develop strong client relationships to increase enquiries and business opportunities
- Work closely with operational teams across your cluster of hotels to ensure we capture every detail
- Gather feedback from clients – we love repeat business!
- Produce contracts and issue invoices to customers
- Have a genuine passion for hospitality and delivering first-class customer service
The job
- Process all incoming Meeting & Events enquires ensuring they are dealt with and processed in line with individual agent and company time frames.
- Ensure Leonardo Test call criteria is followed when taking enquires via telephone; a minimum of one test call per month is made to the office and a minimum score of 85% is acceptable/required.
- Produce proposals for all enquires ensuring there is sufficient detail which is in line with the spec of each event.
- Increase conversion of enquiries by developing client relationships and maximizing sales leads
- Use the provided demand calendar and pricing structure when quoting for all enquires.
- Liaise with M&E Office Manager and Pro Active sales on all high value enquiries.
- Arrange and conduct site inspections ensuring the inspections are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client
- Produce, issue and chase the return of contracts for events.
- Work with M&E Office Manager to ensure revenue targets are achieved.
- Ensure Sales & Catering/Opera/Delphi are updated with accurate and relevant information ensuring all revenue is loaded in line with event contract and final detail requirements.
- Arrange and conduct final details meeting/calls with organiser prior to event. Ensuring they are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client
- Produce function sheets for all events ensuring all necessary detail is noted
- Ensure all rooming list details and requirements are gathered and handed across to Groups Co-ordinator
- Arrange post event debrief for all clients on the last day of their event, ensuring debrief contains discussion regarding future requirements/rebook and completion of venue verdict feedback form which will be issued by email post event.
- Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager.
- Knowledge of competitor set facilities and offering to be up to date at all times.
- Conducting Diary Checks – double bookings & stacking
- Supporting with team training
- Auditing team members bookings to ensure entry standards are maintained
- Main inbox management
Be familiar of sister hotels where cross-selling opportunities exist and ensure leads are forwarded on and followed up.
- Carry out the company's customer relations policy and communicate hotel services to guests.
- Maintain high standards of self-presentation at all times.
- Work in accordance with Standard operating procedures for the department.
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. We have support on tap, so expect top-notch L&D programmes, practical training and clear progression within our vibrant and dynamic team.
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to
come join us!
About Leonardo Royal Hotel London St. Paul's
Leonardo Royal Hotel London St. Paul's is a luxury 4-Star hotel, nestled beside St Paul's Cathedral in London's bustling business district. Its contemporary glass interior houses 432 guest bedrooms, an array of Food & Beverage outlets, Executive Lounge, a stunning Rena Spa, and a private Health and Fitness Club with gym and 18m swimming pool. Our St. Paul's hotel also has two expansive floors of meeting and events space. Popular local attractions include St Paul's Cathedral, Tate Modern, Shakespeare's Globe, and designer shopping destination One New Change.
About Leonardo Hotels
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values:
Consistent, Friendly, Genuine, Positive and Willing
At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!
