CMDB Specialist

Job Title: CMDB Expert

Location: Wokingham/hybrid

Salary/Rate: Up to £411 per day INSIDE IR35

Start Date: 04/08/2025

Job Type: Contract - 3 months

Job Responsibilities/Objectives

• Manage operational tasks using discovery capabilities to populate, monitor and maintain CMDB CIs, ensuring that CMDB is current, accurate, and stable.
• Define, document, implement, and improve processes for the CMDB to ensure overall data integrity and alignment to best practice.
• Promotes awareness and acceptance of the CMDB, supporting maturity and growth for the utilisation of the CMDB across the business.
• Act as subject matter expert for CMDB, CSDM, discovery, service mapping and related processes.
• Collaborate with Service Design & Transition, Service Configuration, Architecture, Change Management, Service Delivery and Technical Teams amongst other stakeholders and processes to ensure accurate CMDB structure and maintenance aligning to their strategic planning and process definitions or requirements.
• Responsible for monitoring and maintaining or data integrations related to Discovery or 3rd party solutions to enrich CIs in the CMDB.
• Stay updated with ServiceNow releases and features to ensure the continued growth of the platform and processes it enables.
• Assist ServiceNow Administrator(s) with day-to-day activities as priorities require.