CMS - Governance Manager

Role - CMS - Governance Manager

Contract: 12 Month Fixed Term Contract

Shift pattern: Full Time

Hours - 37.50

Location - Nottingham Support Office

Recruitment Partner - Matthew Nelligan

About the role

The Digital Services Team are responsible for leading a wide range of operational and business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value and always enhance the colleague & customer experience. We have a new role available for a fixed term to lead our Content Systems Support Team within the Digital Services Business Team. You will shape how the team conduct daily operations and support the expectations below while leading on the CMS & content governance elements of our digital transformation for our operations team.

Key responsibilities

• Team development and leadership: Develop a small team of subject matter experts who act as the go-to contacts for all our content management systems – both legacy and new. This team provides expert guidance, troubleshooting and training for colleagues, helping ensure consistent and effective use of our digital tools.
• First-Line System Support: Act as the first point of contact for application issues, diagnosing process or system-related challenges and identifying potential technical incidents. Escalate and collaborate with the Digital Implementation team on more complex issues as needed.
• CMS Lead for Digital Transformation: Take a leading role in our Digital Transformation project as we evolve our systems and ways of working. You'll partner with colleagues across Product, Design, Transformation, and IT teams to shape and implement new content management tools and operating platforms. This will be a major focus area and includes attending project and governance meetings, co-developing & delivering training content, and advising on decisions that impact content workflows.
• Data Governance & Access Management: Design and oversee a data governance and access framework for the Digital Services team. Collaborate with data stewards and owners to ensure the framework is well-structured, effectively maintained, and regularly reviewed.
• Continuous Improvement: Actively promote a culture of continuous improvement in our team, through great coaching conversations & via the systems and processes. Identify opportunities to develop others and through the tools - streamline how we work, aligned with the our ambitions and wider digital strategy.
• Shape the Content Strategy: In collaboration with stakeholders across Product, Marketing, Operations, Design, and Transformation, define the current and future content strategy – including how we store, display, and manage content with all the available tools. Develop a clear implementation plan and roadmap focused on delivering a best-in-class colleague and customer experience, always looking for ways to add value.

What you'll need to have

• A Relationship Builder: Strong interpersonal skills are essential. You'll need to quickly build rapport across a wide variety of teams and roles, understanding their needs and acting as a trusted partner, allowing for times to hold tension and challenge constructively and celebrate shared successes.
• An Experienced Leader: You've led teams before and are confident managing expectations across multiple partners, functions, and levels of seniority.
• A CMS Expert: You have in-depth experience working with content management systems – understanding their design, strengths, and limitations. You've solved complex problems to improve how content tools are used by colleagues and customers.
• A Strategic Problem Solver: You listen actively, build a strong understanding of how teams use digital tools, and identify future opportunities. You're able to balance the needs of users with the broader product roadmap to co-develop an effective long-term content strategy.
• A Confident Deliverer: You're outcome-focused, intuitive, and proactive. You seek out the right information, ask the right questions, and escalate where needed to overcome roadblocks and deliver real results.
• A Team Player with Leadership Mindset: You take ownership of your area while also contributing to the broader Digital Services and Operations leadership teams – collaborating, sharing insights, and supporting team success.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If you are successfu in being selected one of out talent Partners will be in touch with further details.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.