Co-Management Partner Liaison

CompanyOptical Express

LocationCardiff, Wales, United Kingdom

Posted At3/6/2026

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Occupation Type

Customer service managers

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

Co-Management Partner Liaison

Location: Cardiff

Hours: Full Time - 40 hrs per week

Salary: Competitive plus car allowance and bonus

Optical Express is the UK and Ireland's leading provider of laser eye surgery, lens replacement surgery and private cataract surgery.

Using the latest ophthalmic technology, we consistently provide excellent clinical outcomes for our patients, allowing them to enjoy a better quality of life.

Our Co-Management programme offers a streamlined, simple route for patients to access cataract surgery, and as a result of growth in demand, we are seeking to recruit a Co-Management Partner Liaison, to work with optical retailers to provide patients with the best possible outcomes.

Role Summary

We are looking for an enthusiastic self-motivated individual to be the main point of contact for our referral partners. You will join a fast-paced organisation committed to providing outstanding patient outcomes. As the Co-Management Partner Liaison Partner is a field based role you will be highly visible and active within the community, establishing new partnerships and building on existing relationships to promote Optical Express and the eye care services we provide.

Key Responsibilities

Responsible for the development and growth of referrals from Opticians and optometrists in Wales.
Analyse the territory and identify market share potential.
To clearly promote the features and benefits of the referral system to the referrer and where possible the patient.
Manage account relationships, becoming the first point of contact for existing and prospective referrers, to ensure excellent service and maximum retention.
To continually analyse referral data to identify services that may require additional support with engagement and marketing plan delivery.
Promote and assist in the co-ordination of dedicated events to support the engagement of stakeholders.
You will work in close partnership with the Optical Express clinic managers and team to ensure patients are dealt with quickly with successful outcomes.
Populating and reporting daily on Salesforce system to broaden our understanding of the territory.

Experience & Knowledge

Experience of working within a multi-site clinical environment and knowledge of the Optical industry
Field sales experience essential.

Previous experience of working in an optical or an ophthalmic environment is essential.

Experience in developing new business.

Effective diary management to maximise time efficiently.

Account management or sales experience.

Must have a driving license.

Ability to route plan and cover territory comprehensively.

Knowledge of CRM software.

What’s in it for you?

Rewarding salary
Performance related bonus
Car allowance
29 days annual leave
Free or discounted group products and procedures.
Pension scheme
Career progression