Colleague Relations Advisor

CompanyEast of England Co-op

LocationIpswich, England, United Kingdom

Posted At1/16/2026

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Occupation Type

Customer service occupations not elsewhere classified.

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

Job Title: Colleague Relations (CR) Advisor

Location: Wherstead Park, Ipswich, Suffolk (with hybrid working and occasional travel)

Salary: £32,000 – £38,000 per annum

Hours: Full-time, 37.5 hours per week, Monday to Friday (minimum 3 days per week in office)

Contract Type: Permanent, Hybrid working

Reporting to: Colleague Relations (CR) Lead

Team: People Business Partnering

Job Share Option: Not available

About the Role:

Are you an experienced ER professional who thrives on making a real difference to colleagues and managers alike?

We’re looking for an experienced Colleague Relations (CR) Advisor to play a vital role in supporting fair, consistent and legally compliant people practices across our co-op. This role sits at the heart of the People function, providing trusted advice to managers, handling complex and sensitive ER cases, and helping build long-term manager capability.

Based at Wherstead Park with hybrid working, this is a fantastic opportunity to develop your ER expertise, influence positive outcomes, and contribute to a values-led, people-first organisation.

What You’ll Be Doing:

Manage a varied caseload of ER matters including disciplinary, grievance, absence, capability, probation and appeals
Provide pragmatic, commercially balanced advice to managers in line with employment law and policy
Draft high-quality case correspondence, outcomes and summaries
Support and lead investigations, including witness interviews and evidence collation
Coach and guide managers to resolve issues early and confidently
Ensure consistent application of policies, procedures and the ACAS Code of Practice
Maintain accurate, confidential and audit-ready case records
Work closely with the CR Lead, People Business Partners and wider stakeholders
Contribute to ER insights, reporting and continuous improvement initiatives

What You’ll Need:

Proven experience managing ER cases within an HR or People function
Strong working knowledge of UK employment law and best practice
Confidence influencing and coaching managers at different levels
Excellent written communication and attention to detail

Calm, professional judgement when handling sensitive matters

Ability to manage multiple cases and priorities effectively

Preferably CIPD Level 3 (working towards Level 5) or equivalent experience

Why Join Us?

At East of England Co-op, our values guide how we support our colleagues and communities. As a CR Advisor, you’ll have genuine influence; shaping outcomes, improving manager capability, and helping create a fair and respectful workplace. We offer flexible working, professional development opportunities, and the chance to be part of a collaborative, supportive People team.

How to Apply

Hit the Apply button, to be taken through to our website; be part of a role where your expertise truly matters.