Collection and Delivery Manager
Company
Location
Hereford, England, United Kingdom
Posted At
8/21/2025
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Description
Job reference number 326284
Collection and Delivery Manager
£38,509 per annum , potential 15% bonus and 25 days annual leave plus bank holidays
Full time, 41 hours per week
Permanent
PFW Hereford Satellite, Rotherwas Industrial Estate, Hereford, HR2 6LR
Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at the Hereford Satellite Depot.
We have a Collection & Delivery Manager role in which you will be responsible for leading a team, accountable for health and safety, and operational quality, cost and people KPI’s for over delivery and collection routes.
About The Role
As the line manager for up to 13 delivery and collection drivers, self-employed owner drivers, you will achieve maximum efficiency through resource and contingency planning driving quality of service and maximising productivity. Working to tight timescales you will drive the depot to achieve the highest possible customer service satisfaction levels whilst also ensuring a swift resolution to all customer enquiries and complaints.
You will be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.
Attendance
Monday to Friday, approx 06:00 - 14:00. A degree of flexibility is required to meet operational demands.
About You
It takes more than organisational skills to be a manager. we’re looking for individuals with a passion for people and the following skills and experiences:
About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.
Are you a LinkedIn user? Search for ‘Parcelforce’ and follow us for all of our live vacancies and latest updates.
Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
#PFW #DeliveryandCollections
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Collection and Delivery Manager
£38,509 per annum , potential 15% bonus and 25 days annual leave plus bank holidays
Full time, 41 hours per week
Permanent
PFW Hereford Satellite, Rotherwas Industrial Estate, Hereford, HR2 6LR
Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at the Hereford Satellite Depot.
We have a Collection & Delivery Manager role in which you will be responsible for leading a team, accountable for health and safety, and operational quality, cost and people KPI’s for over delivery and collection routes.
About The Role
As the line manager for up to 13 delivery and collection drivers, self-employed owner drivers, you will achieve maximum efficiency through resource and contingency planning driving quality of service and maximising productivity. Working to tight timescales you will drive the depot to achieve the highest possible customer service satisfaction levels whilst also ensuring a swift resolution to all customer enquiries and complaints.
You will be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.
Attendance
Monday to Friday, approx 06:00 - 14:00. A degree of flexibility is required to meet operational demands.
About You
It takes more than organisational skills to be a manager. we’re looking for individuals with a passion for people and the following skills and experiences:
- From a express parcels background with some experience of working in a unionised environment (beneficial)
- Managing and supporting a large team to maximise performance, service and achieving KPIs.
- Good communication skills, with the ability to engage and motivate team members to work to high standards.
- Experience of introducing improvements and successfully guiding people through significant periods of change.
- Ability to build effective working relationships with your team, unions and key stakeholders.
- Experience of managing resources and budgets.
About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.
Are you a LinkedIn user? Search for ‘Parcelforce’ and follow us for all of our live vacancies and latest updates.
Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
#PFW #DeliveryandCollections
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
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