Collection Services Advisor

Company Description

Allsop Letting and Management (ALM) is a subsidiary of Allsop LLP and was established in 1999 to provide management services for the residential property investment sector. ALM has a strong reputation, winning numerous awards and works with clients across the UK. Due to continued growth within our portfolio, we are seeking a motivated and experienced Property Manager to join this outgoing and vibrant team.

Role Description

This is a full-time role which is based predominately at our Leeds office and from home. We are looking for an ambitious new starter to join our busy and hardworking team. This is a great opportunity for anyone wanting to join a fantastic, professional company and the successful candidate will be supported and encouraged to achieve industry qualifications after the probationary period

To maximise the recovery of rental, service charge & ground rent arrears by the development and implementation of recovery strategies for each arrears case. This role is based in the Leeds office, working as part of a small team, led by a Collections Services Manager. You will be working alongside the Property Managers, speaking with our customers and clients and applying excellent attention to detail in dealing with tenants in rent arrears and general enquiries. You will be tenacious. good at communicating, juggling priorities and working under pressure

Responsibilities

Contribute to the identification criteria of arrears cases

Reviewing all accounts with arrears of rent and agree plans with tenants and councils

Monitoring arrears performance

Managing all rent arrears cases through to litigation

Dealing with high volumes of incoming & outgoing calls

Contributing to the effectiveness of the Collections Team through team work

Attend Possession Hearings as required

Data entry and system updates

Managing your own time and working to deadlines

Work in line with company policies, procedures and timescales

Responsible for the receiving of Card Payments from residents, ensuring PCI compliance

Qualifications

Minimum of 6 months direct collections experience

12 months experience within a team environment.

Excellent customer service, patience & empathy

Communication & IT skills

Enthusiastic, proactive & self-motivated

Decision making & prioritisation.

Attention to detail

Experience of housing sector (Desirable)

Experience with using Yardi One/Voyager (Desirable)

The Package/Benefits

• £26,000

• Performance related Company Bonus

• Ongoing training courses and development, encouraged and paid for

• Fantastic company culture and a globally recognised organisation, social events and space

• Health Cash Plan

• Monday to Friday 9 am – 5:30 pm - No weekends!

• 25 days annual plus bank holidays