Collections Administrator

Welwyn Garden City, England, United Kingdom

6/17/2025

Vacancy NameCollections Administrator Vacancy NoVN480 Employment TypeFull-Time Business NamePayPoint Network Ltd LocationWelwyn Garden City Job Details

Retail Collections Administrator

Job Summary/Purpose

The main aspect of this role is to effectively manage and recover failed Direct Debits on a daily basis to keep Company debt and associated risks to a minimum.

Main Responsibilities

• To deal daily with any Direct Debit failures that occur within the allocated area, chasing outstanding/late payments. Demonstrate commercial awareness and business aptitude in making decisions concerning failed Direct Debits on a day to day basis
• Manage terminal status to ensure debt risk is minimised and allocate payments receipts
• Running debt reports to ensure all outstanding debts in area are up to date, and initiate legal process where it is deemed to be worthwhile and recoverable
• Portray a positive image of the company by always maintaining a professional manner when communicating with agents and suppliers
• Monitoring regular offenders of debt, issuing letters, emails and telephoning retailers as appropriate.
• Proactively working with retailers failing Direct Debits to reduce the number of decommissions.
• To maintain an audit trail of communication activities on the PayPoint systems, associated databases and spreadsheets ensuring compliance with PayPoint standards and data protection.
• Dealing with potential retailer and customer fraud that occurs on an ad-hoc basis
• To actively contribute and participate as a member of the team to support each other and the development of the team and to continue own development in order to improve performance
• To identify and recommend new or improved working practices to ensure the success of the role.
• To deal with Retail Debt queries or legal responses on an adhoc basis
  
  

Essential Attributes

• Excellent and confident telephone manner
• Have a flexible, pro-active and creative approach
• The ability to work to strict guidelines and targets and cope under pressure
• Excellent written and verbal communication skills
• Work well as a team member and act on own initiative when appropriate
• Excellent user of IT packages such as Word, Excel, Outlook and the Internet
  
  

Desirable Attributes

• Strong negotiating skills.
• Previous debt collection experience
  
  

DescriptionThe main aspect of this role is to effectively manage and recover failed Direct Debits on a daily basis to keep Company debt and associated risks to a minimum. Key ResponsibilitiesTo deal daily with any Direct Debit failures that occur within the allocated area, chasing outstanding/late payments. Demonstrate commercial awareness and business aptitude in making decisions concerning failed Direct Debits on a day to day bas