Collections Associate (12 month FTC)

About us

Since our founding in 2018, DNA Payments has rapidly grown into one of the largest independent, fully integrated omnichannel payments providers in the UK and Europe. We specialise in helping businesses seamlessly accept payments, whether it's through cutting-edge POS systems or online platforms.

Recognised as one of the top 50 fintech start-ups by Beauhurst, we are a true innovator in the financial space. Backed by £100 million Private Equity funding from Alchemy, we now process over £1.2 billion every month, serving 60,000+ businesses across the UK and Europe.

Our dynamic team of 375 professionals operate from our London headquarters, with regional offices spanning Hull, Nottingham and Kazakhstan. As we continue to expand, we’re on a mission to empower businesses to thrive through pioneering payment solutions. Join us and be a part of the exciting journey towards reshaping the future of payments.

Role Summary

We’re looking for a Collections Associate to join our expanding team based in Hull for a 12 month FTC. Reporting to our Senior Financial Operations Manager, the purpose of your role is to aid revenue recovery, ensure accurate billing, and negotiate prompt payment for Merchant /Partner delinquency. We need to ensure in all cases we are treating our customers fairly & ensure there is minimal disruption for our clients & partners processing card payments.

You will join a growing team and will be part of a high growth Fintech business working with colleagues who care about our customers.

Working hours: 37.5

Working Location: Hull

Contract: 12 month FTC

Key Responsibilities:

• Monitor accounts to identify outstanding debts.
• Historical data for each debt or bill.
• Contacting clients to negotiate payment of overdue payments.
• Take actions improve processes to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
• Driving first touch resolution to solve debt.
• Systems used- Salesforce CRM system, Collections tool, Billing system.

About You:

• Previous experience working as a Collections Officer.
• Excellent negotiating skills.
• Good written and verbal communication skills.
• Familiarity with Financial services Collections regulations.
• Knowledge of payment plans and accounting procedures.
• Problem solving experience.
• Passionate about driving an optimal client experience.
• Strong time management & prioritisation skills.
• Flexibility to adapt to changing priorities.
• Ability to collaborate & engage in a positive manner.

What’s in it for you?

You’ll work with a collaborative team and join a fast-growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits.

• 25 days holiday per year
• Private Medical
• Life Assurance
• Ride to work
• Access to self-learning platform
• Bookboon
• Income Protection
• Workplace Pension
• Employee Assistance Programme

Educate, Discover & Inspire

At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.

Join us in creating a workplace that reflects the diverse world and customers we serve.

Should you require any reasonable adjustments throughout the interview process, please make us aware.