Collections Associate

About Us: 

Since our founding in 2018, DNA Payments has rapidly grown into one of the largest independent, fully integrated omnichannel payments providers in the UK and Europe. We specialise in helping businesses seamlessly accept payments, whether it's through cutting-edge POS systems or online platforms.

Recognised as one of the top 50 fintech start-ups by Beauhurst, we are a true innovator in the financial space. Backed by £100 million Private Equity funding from Alchemy, we now process over £1.2 billion every month, serving 60,000+ businesses across the UK and Europe.

Our dynamic team of 375 professionals operate from our London headquarters, with regional offices spanning Hull, Nottingham and Kazakhstan. As we continue to expand, we’re on a mission to empower businesses to thrive through pioneering payment solutions. Join us and be a part of the exciting journey towards reshaping the future of payments.

The Role:
We’re looking for a Collections Associate to join our expanding team based in Hull. Reporting to our Senior Financial Operations Manager, the purpose of your role is to aid in revenue recovery, ensure accurate billing, and negotiate prompt payment for Customer /Partner debt while managing a portfolio of accounts across our group subsidiaries.

Key Responsibilities:

• Monitor your assigned customers’ accounts to identify outstanding debts.

• Manage & reinstate Direct Debits

• Contacting customers to negotiate payment of overdue payments.

• Action tasks within Collections workflows to encourage timely debt payments.

• Process payments and create credits/ journal write offs (when required)

• Resolve billing and customer issues/ disputes

• Utilise a range of Collections tools such as service suspension, 3^rd party debt collectors, legal letters etc

• Manage workload via key systems – Salesforce, Kolleno, OCC & NetSuite.

Experience:

• Previous experience working within a Collections team.

• Excellent negotiating skills.

• Good written and verbal communication skills.

• Familiarity with Financial services Collections regulations.

• Knowledge of payment plans and accounting procedures.

• Problem solving experience.

• Passionate about driving an optimal client experience.

• Strong time management & prioritisation skills.

• Flexibility to adapt to changing priorities.

• Ability to collaborate & engage in a positive manner

What’s in it for you?

You’ll work with a collaborative team and join a fast growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits.

• 25 days holiday per year
• Private Medical
• Life Assurance
• Ride to work
• Access to self-learning platform
• Bookboon
• Income Protection
• Workplace Pension
• Employee Assistance Programme
• Performance based bonus - paid quarterly 

Basic Salary - £27,000

Educate, Discover & Inspire

At DNA Payments, we put our values into action through real initiatives. From our dedicated in-house Sales and Operations training programmes that support career development, to DNA Day where we come together to celebrate our people and culture, we’re committed to investing in our teams. We’re also proud to support wider community initiatives, such as attending Hull Pride, reflecting our dedication to equality, inclusion, and celebrating diversity.