Collections Specialist

Hi! It’s Leonard, Finance Director, here at MetaCompliance. We are looking for a Collections Specialist to join our fast-paced finance team. This is an interesting position that requires previous experience in a similar position. We are looking for someone who wants to be challenged and develop their skills and career in line with our growth.

MetaCompliance is one of the fastest growing providers in the Cyber Security Awareness global market. Within this award-winning company, we provide people with career opportunities, not just a job. If you are ambitious and genuinely want to add value, this is your opportunity to be part of our accelerated growth.

Overview of Responsibilities includes but is not limited to the following:

• Debt Management: Monitor and manage accounts receivable to identify overdue payments. This includes maintaining accurate records of all the collection’s activities.
• Customer Communication: Contact clients via phone, email, or letter to discuss outstanding balances. Ensure clear communication regarding payment terms and any necessary follow-up actions.
• Negotiation: Engage in discussions with clients to negotiate payment plans or settlements, balancing the need to recover funds with maintaining a positive customer relationship.
• Dispute Resolution: Address any disputes or issues raised by customers regarding invoices or payment terms. Collaborate with other departments, such as sales or customer service, to resolve these matters effectively.
• Reporting: Prepare regular reports on the status of accounts receivable, including aged debt analysis and collection performance metrics, to provide insights for Transactional Finance Manager. Participating in the weekly debtor review meetings.
• Record Keeping: Maintain comprehensive records of all communications and transactions related to debt recovery efforts. Update the accounting system as payments are received.
• Team Collaboration: Work closely with finance and accounting teams to align financial goals and support overall organisational objectives.

Do you fit this profile?

• Awareness of SaaS (Desirable but not essential).
• Knowledge of accounting software and IT systems.
• Strong Excel skills.
• 2+ years of experience in a similar position.
• Strong customer services/communications skills.
• Experience in dealing with overdue customer accounts and customer management.
• Outstanding telephone manner and communication skills.
• Ability to manage a high volume of work.
• Ability to build relationships and influence.
• Good administration skills with excellent attention to detail.
• Ability to take ownership of tasks allocated and keep relevant colleagues aware of progress.

Why you will love it here:

• Your personal growth and development are at the core of how we operate, we invest in you.
• Annual leave entitlement increases at employment milestones.
• Fun company and team outings– we play as hard as we work!
• Health benefits.
• Employer pension contribution - we will help you save for your future!
• Generous employee referral bonuses - help us find people as driven as you are!

If you are excited by the position and fit the applicant profile, please submit your CV.

Statement on Fair Employment and Equal Opportunities:

MetaCompliance Ltd wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

Applicants should note MetaCompliance Ltd complete Access NI background checks on all candidates offered a position.