Commerce Consultant - Digital Shelf SME

London, England, United Kingdom

6/19/2025

Job Title: Commerce Consultant - Digital Shelf SME

Location: London, Newcastle, Birmingham, Manchester, Edinburgh

Career Level: Consultant (CL9)

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. 

 

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.  

 

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

About The Role

As a Commerce Consultant – Digital Shelf SME, you will play a pivotal role in shaping and delivering digital shelf and commerce strategies that enhance visibility, searchability, personalization, and overall digital experience across digital touchpoints. You will partner with clients to assess their digital commerce maturity, develop and implement strategies focused on content optimization, product data management, and digital merchandising, and guide the deployment of Digital Shelf solutions.

Responsibilities:

Client Requirements & Evaluation: Collaborate with clients to identify business needs and design tailored Digital Shelf and Commerce solutions.

Digital Shelf Strategy: Develop strategies to optimize product content, data, and assets for performance across channels like marketplaces, D2C, and retailer sites.

Content Optimization & Syndication: Align product data and content strategies with business goals, and ensure syndication across digital channels to maximize visibility and conversion.

Platform Implementation: Support implementation of Digital Shelf technologies, including PIM, DAM, syndication tools, and eCommerce platforms.

Analytics & Optimization: Leverage Digital Shelf analytics tools to evaluate content performance, generate data-driven insights, and enhance the customer experience.

Solution Blueprint Development: Contribute to the creation of solution blueprints and technical documentation that align with client goals and industry best practices.

System Integration: Understand and advise on integrations with OMS, CRM, ERP, and other enterprise systems to ensure a seamless digital commerce experience.

Cross-Functional Collaboration: Work across functions (e.g., Marketing, IT, Supply Chain, Customer Service) to align strategies and drive measurable business outcomes.

Customer Journey Mapping: Apply customer journey and digital path-to-purchase insights to influence strategy and improve shopper experience.

Client Requirements & Evaluation: Assist in gathering and analysing client requirements to identify suitable Commerce technology solutions.

Skills and Experience:

Proven experience in Digital Shelf strategy, digital commerce, eCommerce transformation, or a related field.

Expertise in platforms such as Salesforce Commerce Cloud, Adobe Commerce, SAP Commerce, Commercetools, and supporting tools like PIM, DAM, and syndication systems.

Deep understanding of eCommerce ecosystems, including how digital assets, product content, and data are created, managed, and syndicated.

Experience in aligning digital content strategies with business and brand goals to drive customer engagement and sales.

Strong understanding of analytics tools, with the ability to measure and optimize digital shelf performance

Familiarity with system integrations across OMS, CRM, ERP, and Commerce platforms.

Demonstrated success in cross-functional stakeholder engagement and delivering impactful digital experiences.

Excellent communication, analytical, and problem-solving skills.

Strong consulting acumen and ability to interpret complex requirements into actionable business recommendations

Experience with Agile or hybrid methodologies and collaboration with globally distributed teams

Preferred:

Certification in one or more Commerce platforms (e.g., Salesforce, Adobe, SAP, Commercetools).

Background in consulting or agency environments with experience delivering large scale digital commerce or content transformation projects.

Knowledge of content governance, taxonomy, and brand alignment across digital platforms.

What’s in it for you:  

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:  

Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.  

Family-friendly and flexible work policies.  

Attractive pension plan with financial wellbeing support and resources.  

Private healthcare insurance plan and Mental Wellbeing support.  

Employee Assistance Programme, Career Development and Counselling.  

A range of generous Parental Leave offerings.       

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.  Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.