Commercial and Product Manager

Company Description

Powder Byrne | Luxury Ski, Sun & Adventure Holidays is a bespoke luxury travel company celebrating 40 years of tailored experiences. Specializing in luxury ski and adventure holidays to exceptional destinations, Powder Byrne offers exclusive experiences with meticulous attention to detail and unparalleled destination knowledge. The company's portfolio includes award-winning children's programmes, adult ski solutions, and expertly managed corporate events.

Role Description

As Product & Commercial Manager, you will be the driving force behind launching and growing a new product platform. This is a hands-on role with exposure to the commercial strategy, digital product development, supplier partnerships, and operational execution. You will work closely with senior management and directors, external consultants, agencies and wider teams (contracting, sales, marketing, accounting) and play a pivotal role in building the business, brand, and team.

Key Responsibilities

Product & Technology

• Own the product roadmap and lead development of our ecommerce platform.

• Work closely with designers and developers to build and iterate on a scalable, user-centric website.

• Train and develop AI-based tools to enhance personalisation and streamline the booking process.

• Manage integrations with third-party systems (CRMs, property databases, analytics tools).

Commercial Strategy & Growth

• Develop and execute the go-to-market launch plan with stakeholders

• Define and yield management strategies.

• Forecast and monitor sales performance, customer behaviour, and ROI across channels.

Marketing & Brand

• Coordinate a full-funnel marketing strategy utilizing AI platforms and wider marketing teams and agencies.

• Work with agencies or freelancers as needed to deliver high-quality creative and campaign execution.

• Ensure a consistent and compelling brand voice across all customer touchpoints.

Contracting & Supplier Management

• Source, negotiate, and manage relationships with providers and luxury partners.

• Ensure inventory quality, competitiveness, and availability.

Sales Support & Customer Experience

• Set up customer service and sales support processes with a high-end, personalised feel.

Operations & Reporting

• Manage budgets, forecasts, and performance dashboards.

• Implement systems to support automation and operational efficiency.

• Track KPIs and report on business health to the Director.

About You

You are a well-rounded, proactive and commercially minded operator and salesperson with a deep understanding of ecommerce and digital product development. You are as comfortable shaping a vision as you are getting stuck into the day-to-day details.

Essential Experience

• Proven experience in a product, commercial or ecommerce management role—ideally in travel, hospitality, or luxury sectors.

• Demonstrated ability to lead end-to-end launch and growth of a digital product or platform.

• Strong knowledge of sales, marketing, UX, analytics, and commercial modelling.

• Experience managing cross-functional projects, agencies, and/or tech teams.

• Excellent written and verbal communication skills.

• Strong analytical mindset with fluency in data tools and dashboards.

Desirable

• Experience in luxury travel or ski tourism.

• Familiarity with AI tools and ecommerce personalisation technology.

• Knowledge of CRM platforms, ecommerce stacks, and web CMSs.

• Entrepreneurial or startup experience.

• German language is ideal.

What We Offer

• The opportunity to shape a category-defining product from the ground up within a four decade legacy organisation.

• Strategic influence and autonomy in a key role.

• The chance to work on a high-end product with global potential.

• Travel.

• Scope to grow into a leadership position as we scale.