Commercial Manager

Join Our Leadership Team as a Commercial Manager

We are seeking a commercially astute, strategic leader to head up our Commercial Team. As Commercial Manager, you will play a pivotal role in driving business growth, optimising performance, and delivering key insights and direction to both the Executive team and wider organisation.

This is an exciting opportunity for an experienced professional to shape and execute our commercial strategy, strengthen client relationships, and identify new opportunities, all while ensuring the smooth day-to-day running of a high-performing team.

Express Medicals Plc is one of the UK’s leading occupational health providers, with over 28 years of industry experience. We operate 18 clinics nationwide and deliver a 24/7, year-round service, offering onsite assessments and comprehensive drug and alcohol testing across the UK.

We support a broad client base, from SMEs to some of the UK’s largest blue-chip organisations, across sectors including rail, construction, engineering, and manufacturing.

As a quality-driven and people-focused business, our commitment to excellence has been central to our success. With a dedicated in-house team of physicians, nurses, and occupational health technicians, we deliver agile, responsive services tailored to our clients’ needs.

We are an expanding SME with ambitious growth plans, and we are now seeking an experienced Commercial Manager to lead our Commercial Team and drive revenue, profitability, and strategic commercial performance.

Commercial Strategy & Leadership

• Provide commercial guidance to the Chief Operating Officer and Board of Directors in line with our strategic goals.
• Lead the development and execution of the company’s commercial and sales strategies.
• Identify, develop and secure new business opportunities while maintaining and enhancing current commercial relationships.
• Lead on tender responses and bids, ensuring commercial viability and competitiveness.
• Present monthly commercial and marketing performance updates to the Board and Management Team.

Team Management & Performance

• Line manage the Commercial Team, including Account Managers, Business Development Managers, Senior Marketing Executive and Data Analyst.
• Set clear KPIs and performance goals aligned with revenue growth and client satisfaction.
• Monitor and manage team performance, behaviours and attendance, coaching and motivating for success.
• Support team members with escalated client complaints, ensuring effective resolution.
• Collaborate with the Data Analysis team to identify growth opportunities and develop actionable strategies.

Sales, Marketing & Client Engagement

• Lead generation, pricing strategy, and negotiation of commercial agreements.
• Oversee account management to ensure high-quality service delivery across all client touchpoints.
• Manage the Marketing function, ensuring alignment with brand, content, and digital strategies.
• Monitor competitor activity and market trends, developing innovative commercial initiatives to maintain competitive advantage.
• Support the Senior Marketing Executive in ensuring key messages are communicated effectively to all stakeholders.

Financial & Strategic Contribution

• Set annual revenue targets and contribute to the overall budgeting process alongside the COO, CEO and Executive Chairman.
• Evaluate commercial initiatives from both a financial and operational perspective to ensure seamless implementation.
• Prepare business cases for revenue generation and report regularly on commercial performance.

You will bring:

• Proven experience in a senior commercial or strategic leadership role
• Ideally have experience offering services to the construction, rail or manufacturing sectors
• Strong understanding of B2B marketing
• Strong understanding of market dynamics, business development, and contract negotiation
• A collaborative and proactive leadership style with excellent people management skills
• Excellent analytical and reporting abilities
• Confidence in presenting to and working with senior stakeholders including board-level executives
• A commercial mindset with a focus on revenue growth and profitability

Direct Reports: Full line management responsibility for the Commercial Team

Key Stakeholders: COO, Board of Directors, Senior Managers, Clients, External Partners

Specialist Knowledge: Strategic planning, market analysis, client management, performance leadership, commercial reporting