Commercial Manager - TV Retention
Company
Location
Isleworth, England, United Kingdom
Posted At
8/7/2025
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Description
Job Description
Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
The TV Retention Manager will be responsible for tracking, communicating and supporting decisions around Sky’s weekly TV Churn performance.
They will need to be strong collaborators with the Product Teams, Routes to Market, Customer Service group and finance to ensure the Sky leadership team makes informed and timely decisions.
What You'll Do
Sky is Europe's leading entertainment company and serves over 22 million customers across five countries. Our business in the UK and Ireland has come a long way since starting out as a satellite broadcaster in 1989 and we’re not stopping there. We’re home to award-winning teams for everything from Customer Service to SMG Commercial, from Technology to Finance, meaning there’s plenty of opportunity for you, no matter what your career goals.
The Rewards
There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few:
We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Your Office Base
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
Inclusion
At Sky we don’t just look at your CV. We’re more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
The TV Retention Manager will be responsible for tracking, communicating and supporting decisions around Sky’s weekly TV Churn performance.
They will need to be strong collaborators with the Product Teams, Routes to Market, Customer Service group and finance to ensure the Sky leadership team makes informed and timely decisions.
What You'll Do
- You’ll be responsible for forecasting subscriber and product growth for a specific business area, focused on TV Retention. You’ll need to refine your methods to reflect new forecasting challenges as our business and the wider market evolves.
- You’ll be expected to deliver performance analysis and data-led insights on our current performance, supporting & challenging our commercial colleagues to identify gaps and opportunities vs our plans and suggesting improvements
- You’ll need to be proactive in identifying potential risks and opportunities and be able to communicate the impact of changes on our delivery against targets
- You’ll continuously review, improve and automate our reporting suite, including both Excel and Tableau based dashboards – creating even more time and space to focus on analysis
- You’ll engage extensively across functions including Finance, Marketing, Operations, Commercial, Analytics, and with our Sky Europe counterparts, developing relationships while using existing knowledge & resources in the Trading Performance team
- Brilliant collaborator able to work across a matrix organisation with the product owners, Trading teams, Customer Service group and finance to ensure the Sky leadership team makes informed and timely decisions.
- Highly numerate and analytical combined with excellent communication skills to present findings in written, PowerPoint, spreadsheet and verbal format to senior stakeholders.
- Experienced in fast paced work environments with large & complex data, delivering quick decision making that is commercial. Sectors might include but are not limited to, telecoms, Media, Pharmaceuticals, FMCG.
- Solid understanding of key financial performance indicators and how these are to be used when making decisions and recommendations.
- Self-starter able to identify trends, issues and challenges – a real get up and go attitude to tackle issues head on and who responds positively to change and/or ambiguity.
- Comfortable with data – able to work with large/complex data sets in excel; perform trend analysis and be confident in drawing conclusions, insights and making recommendations.
- Problem Solver with very strong analytical skills with the ability to comfortably work with incomplete information.
- Credible and able to present work up to the Trading Lead and Head of Trading Performance, with excellent presentation skills (written and verbal).
- Tireless and results driven mentality, able to continually critique and optimise performance with a Positive mind-set.
- End to End understanding – able to work across silos to ensure we have a clear view of what is happening in the business across all areas within Trading.
Sky is Europe's leading entertainment company and serves over 22 million customers across five countries. Our business in the UK and Ireland has come a long way since starting out as a satellite broadcaster in 1989 and we’re not stopping there. We’re home to award-winning teams for everything from Customer Service to SMG Commercial, from Technology to Finance, meaning there’s plenty of opportunity for you, no matter what your career goals.
The Rewards
There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of best-in-class Sky VIP rewards and experiences
We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Your Office Base
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
Inclusion
At Sky we don’t just look at your CV. We’re more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
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