Do you have a keen interest in detecting and mitigating policy fraud? Looking to join a market leading team? If so, this could be the ideal role for you. You'll be critical to the ongoing effectiveness of our fraud strategy in protecting AXA from fraud and criminality is our specialist Commercial Policy Fraud Team.
You'll use your skills to investigate and manage policy fraud investigations across the commercial portfolio using key investigation methodology and techniques whilst adhering to appropriate legislation and regulatory practices. Working with the relevant business area to deliver appropriate, proportionate and timely investigation outcomes.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) towards the end of 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:
- Receive referrals on policies / customers which require investigation and undertake said investigations; manage the investigation in an appropriate and timely manner and evidence outcome/decision.
- Obtain evidence with due regard to appropriate legislation and regulatory practices such as Data Protection Act.
- Engage the relevant business area to deliver a proportionate fraud outcome.
- All investigations to be agreed and signed off by the Commercial Policy Fraud & Intelligence Manager as part of an investigation standards and quality audit.
- Liaise and develop mutually beneficial relationships with internal parties i.e. underwriters/claims.
- Work closely with our key brokers to ensure support and delivery of our UW Fraud strategy.
- Gather knowledge, information and insight into new and emerging fraud trends and support the appropriate dissemination to the relevant areas of the business.
- Maintain and produce consistent, accurate business critical management information to be used throughout the company.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.
What you’ll bring:
- Proven investigative skills either within the public or private sector is essential.
- Underwriting / policy fraud investigation experience within the Fleet / Motor Trade arena is an advantage.
- Strong decision-making skills.
- Strong influencing skills.
- Good organisation and planning skills.
- Excellent communication and interpersonal skills.
- Ability to work with different stakeholders facilitating best practice.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary of up to £35,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- Private health cover
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- Wellbeing services & resources
- AXA employee discounts
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to
[email protected].
Who we are:
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
