Commercial Solutions Director

SOLUTIONS DIRECTOR - HEALTHCARE

Contract: Commercial

Location: Canary Wharf, London (E14 9SH)

Hours of work: 40 hours per week

Contract Type: Permanent

Are you a strategic, forward-thinking leader with a passion for client retention, solution design, and sustainable growth?

We’re seeking an exceptional Solutions Director (Healthcare) to lead retention and growth initiatives across our healthcare division.

This is a pivotal role focused on strengthening long-term partnerships, elevating customer satisfaction, and driving top-line sales performance.

Job Description

As the Solutions Director, you will work closely with the Divisional Director to shape retention and organic growth strategies that align with the wider commercial direction.

You’ll collaborate across operational, commercial, and support functions to identify opportunities that reinforce our WIN, KEEP & GROW approach, ensuring we remain the preferred long-term partner for our healthcare clients.

Key Responsibilities

• Lead retention activities across the healthcare division, delivering robust strategic retention and off-market initiatives.
• Support the achievement of top-line sales targets with a strong focus on retention and organic account growth.
• Influence client engagement plans in alignment with WIN, KEEP & GROW priorities.
• Drive the effective use and implementation of commercial tools, processes, and governance standards.
• Contribute to solution development, bidding strategies, and customer engagement throughout the commercial lifecycle.
• Lead, motivate, and coordinate subject matter experts and support teams throughout the retention and solutions process.

About You

• MUST HAVE: Demonstrable experience of leading large, complex FM healthcare focused contracts
• Proven track record in account retention, including solution development, negotiation, and formal tender processes.
• Experience driving service growth, innovation, and customer-centred improvements.
• Strategic thinker with strong influencing skills and a collaborative approach.
• Decisive, action-oriented, and able to balance multiple stakeholder needs.
• Strong problem-solving capabilities with the ability to deliver measurable results.
• Demonstrates key leadership competencies including strategic mindset, commercial and financial acumen, customer focus, collaboration, and high-level communication skills.
• Must hold a full UK driving licence, as the role involves travel between sites.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is Proud To Be A Diverse & Inclusive Employer

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.