Commercial Support Manager

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Commercial Support Manager

We’re seeking a highly organized and proactive Commercial Support Manager to join our regional teams. This role plays a central part in supporting Business Development (BD) and Account Management teams by ensuring and driving efficient commercial operations and enabling strategic client engagement.

As a key regional partner, you’ll coordinate across functions to support lead management, proposal development, pipeline tracking, and the adoption of global tools and processes. Your work will directly contribute to improving commercial effectiveness, enabling our teams to focus on building client relationships and driving growth.

Key Responsibilities:

Commercial Operations & Enablement:

Serve as the main commercial support contact, aligning priorities and coordinating deal workflows, reviews, and approvals. Facilitate team updates and track objectives using company strategy tools.

Process Ownership:

Maintain and update regional commercial repositories, drive adoption of global processes with local adaptations, and provide feedback to improve best practices.

Proposal Management:

Manage regional proposal timelines, coordinate stakeholder inputs, and ensure compliance with global content and quality standards. Maintain proposal libraries for reuse.

Salesforce Management:

Ensure accurate opportunity and pipeline data, monitor performance metrics, and deliver insights via dashboards. Maintain data integrity and compliance with governance policies.

Lead Management:

Oversee lead intake and qualification processes, support prospect research, and prioritize early-stage opportunities for the BD team. Document decisions and follow-up actions.

Commercial Knowledge Enablement:

Maintain organized commercial content and materials. Collaborate with global teams to align and update sales enablement resources

What We’re Looking For:

• 3–5 years’ experience in commercial operations, sales enablement, or business development support
• Strong coordination and stakeholder management skills, with the ability to manage multiple priorities across teams and time zones
• Proficiency in Salesforce (or a similar CRM), with strong attention to data quality and reporting
• Experience supporting bid or proposal processes, including content management and internal coordination
• Excellent communication skills, both written and verbal
• Analytical mindset with the ability to generate insights from data and support decision-making

This is a hands-on, high-impact role ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about enabling commercial success through operational excellence!