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HOW WILL YOU MAKE AN IMPACT?
- Implement and maintain the Cartier UK training strategy across the commercial remit focused on sales and service topics.
- Develop learning and development plans for the UK boutique community, oversee & conduct training and coaching activities in coordination with the Boutique Managers & learning & culture Manager.
- Deliver high-impact, interactive and consistent training/coaching, implemented through in-class facilitation, e-learning and in-store interventions.
- Work with the Cartier teams across the omni-channel network to Identify needs and develop solutions with the purpose of nurturing retail excellence to support business performance and the boutique client experience.
WHAT WILL BE YOUR MISSION?
- Defines, in collaboration with the Learning & Culture manager, an on-going local training plan for boutiques, in line with the overall commercial strategy and the global training strategy
- Organizes trainings according to local training plan (training venues, logistics, etc. as required to achieve an efficient and coherent development experience. Manages and distribute training materials as required for each program, including new eLearning)
- Executes trainings for the boutique community across sales and service topics, and partners in collaboration with other departments on broader commercial & Omni-channel needs, co-facilitating with a specialist in areas such as clienteling, client services, operations & product knowledge training.
- He/she will visit the boutiques regularly to maintain a presence of follow up, coaching and training as well as regularly work in partnership with the boutique managers to identify future needs, supporting individual development plans.
- Facilitates internal training communication and has a presence in the action plan and the monthly commercial project meetings.
- Work alongside Europe L&D senior manager and Local HR & Talent to identify boutique team members who are appropriate for regional development programmes.
Client Expérience Sales Training (Chez Cartier)
- Co-lead facilitation of the Chez Cartier Client Experience programme across the commercial network. Partnering with the learning manager & commercial operations team.
- Prepare: Communicate and track digital learning completion of participants prior to the in-class. Practice: Facilitate in-class sessions in an engaging and workshop style. Perform: Follow up in the field in collaboration with boutique managers to coach on the performance of the journey. Progress: Track the ROI and success of the programme using KPI dashboard and the Cartier client barometer survey.
Cross-Function Learning & Development Support
- High end talent development: Form and execute a local training programme to develop the future of high-end sales talent by forming a ‘local high end academy’. Additionally Identify talent for regional and global progammes outside of the local structure
- CS to Sales Programme: To promote a way of working which expands commercial business, promoting a converting cycle from CS to sales opportunities. Co-lead a roll out of an effective boutique flow and training on the sales language to allow for improved future conversion.
- Clienteling Training: Expand learning techniques for the boutiques teams on how to effectively use the Myclients App, form client relationships, network and expand their client books for future business opportunities.
- Retail Excellence Academy: Roll out of effective trainings across all compliance topics. Ensure all boutique teams have effective training tools and follow the necessary learning journeys to compliantly perform their roles. Track and monitor the progress of these and promote compliance trainings that need to be completed from Cartier and Richemont.
- Boutique Onboarding: Ensure for an effective new hire experience. Ensure effective implementation of onboarding tools as well as co-facilitate onboarding in-class for all new starters.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Knowledge of the Maison Cartier and the ‘World of Luxury’
- Autonomy in role structure & planning
- Analytical skills
- Expertise and skills in watches, jewelry and fragrance
- Fluency in written and spoken English (required)
WHAT DO WE OFFER?
At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
WHO ARE WE?
As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.
We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.
We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Quite simply, Cartier is a place like no other. Welcome to our Maison!
Your Journey With Us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team
- Interview with the Hiring Manager
- Interview with the HR Manager
