Communication Officer (Customer)

Communications Officer (Customer)

London Bridge

£47,000 - £50,000

Hyde is looking for a Communications Officer (Customer) to help deliver clear, consistent, and engaging communications that strengthen customer understanding, improve satisfaction, and support our organisational priorities.

As a Communications Officer at Hyde, you will work closely with operational teams, senior leaders, and colleagues across the Communications function to turn complex information into accessible, impactful content. You’ll play a key role in shaping messages that encourage positive customer behaviours, promote the use of digital and self-service channels, and support the delivery of a modern, trusted, and customer-focused organisation.

You’ll also collaborate with our Digital Communications & Brand Team to plan and deliver multi-channel campaigns, manage content across our digital platforms, and ensure all communications reflect Hyde’s tone of voice, visual identity, and accessibility standards.

Key Duties

• Work with Operational Services teams to understand their goals and produce clear, accessible communications tailored to the right audiences.
• Provide expert advice on messaging, tone, and format to help colleagues communicate effectively internally and externally.
• Translate complex legal, financial, or strategic information into simple, relevant content for customers and stakeholders.
• Produce professional communications for digital platforms, reports, emails, presentations, campaigns, and events.
• Write high-quality copy that reflects Hyde’s tone of voice and adapts to different channels and audiences.
• Support media activity including drafting statements, responding to press enquiries, and engaging with sector and local media.
• Collaborate with the Digital Communications & Brand Team to create and update content for the website, intranet, social media, and other digital channels.
• Support the development of creative and multimedia materials to enhance campaign reach and impact.
• Help plan, schedule, and coordinate communications activity to ensure timely and consistent delivery across the organisation.
• Act as a brand ambassador, ensuring all content meets Hyde’s brand and accessibility standards.
• Work flexibly as part of the wider Communications Team.

Why Join Hyde?

Hyde is part of the Hyde Group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Communications Officer, we’re seeking someone who can bring:

• Proven experience delivering strategic communications across multiple channels.
• Excellent writing and editorial skills, with the ability to produce high-quality content tailored to different audiences.
• Experience with media relations, including drafting statements and building relationships with journalists and sector media.
• Strong collaboration and interpersonal skills, with the confidence to advise senior leaders.
• Experience supporting internal and external events aligned to organisational priorities.
• A proactive, solutions-focused approach and a commitment to continuous improvement.

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.