Communications Campaign Manager

Please note that this role will close at 00:01 on Monday 9 February, and therefore we advise getting your application in by no later than midnight on Sunday 8 February.

Team overview

Ofcom’s mission is to make communications work for everyone. We are looking for an experienced communications campaigns manager to help plan and oversee campaigns which support Ofcom’s work in online safety.

Ofcom is the regulator for the communications services that we use and rely on each day. We regulate services from phone and broadband to TV and radio, airwaves and the postal service. And, crucially for this role, we’ve taken on new duties to make online services safer for everyone. It’s important work on behalf of

people across the UK.

The industries Ofcom regulates are evolving fast, making this an exciting time to join our team. High-quality, reliable communications services have never mattered more to people’s lives, and making the online world safer is a generational task. The Communications Campaigns Manager sits in Ofcom’s fast-paced, welcoming and expert Communications Department – previously judged by PR Week as the best place to work in-house in the UK.

Purpose of the Role

The Communications Campaigns Manager will plan and oversee a strategic communications programme designed to explain new online safety rules to UK internet users of all ages.

You’ll work closely with colleagues in the Communications Department, in Media Relations, Social Media and Insights & Evaluation, as well as colleagues in Ofcom’s Online Safety policy teams, to plan and manage an integrated communications programme across all platforms. These campaigns will communicate important messages about online safety to consumers and other interested audiences.

We are looking for someone with a strong news sense and a strategic communications and campaigns background. You will bring a combination of media and digital experience, combined with a proven planning and project management skillset.

It’s important that you are good at building strong relationships – often on the phone or in person – with a range of internal and external parties. For Ofcom, these might range from policy professionals to third-party spokespeople, from representatives of charities and expert bodies through to schools or digital-outreach agencies. You’ll be bringing a wide range of people on board, and you’ll be central to how we communicate vital information to the public about online safety.

Key responsibilities

• Work with the Media and Social Media teams to plan and oversee online safety communications campaigns, and other priority campaigns for Ofcom. Bring together work across our channels into acoherent plan that can help ensure our communications strategy meets its objectives.
• Project-manage the campaign plan, setting milestones and helping to hold teams to account formeeting them.
• Manage the relevant budget, ensuring all activities – including partnerships work – are appropriately resourced.
• Work with our Insights and Evaluation Lead to ensure that measurement is at the heart of the campaign, including testing different approaches and adapting our messages or channels in response to the data.
• Work with Research colleagues to consider new ways to measure the effectiveness of the online safety programme.
• Work with the Online Safety Supervision and Enforcement teams to provide foresight of industry developments that demonstrate change is happening.
• Initiate and manage third-party relationships necessary to deliver the campaign, such as schools outreach.
• Work closely with the Communications Partnerships Manager, who will be building relationships with third-party ambassadors and spokespeople who can reach new audiences on the subject of online safety.

Skills, Knowledge and Experience

In your 200-400 word covering note, please demonstrate your experience working in or deep understanding of the Online Safety field along with how you meet the rest of the essential criteria listed below:

• Significant experience in outward-facing media relations or digital communications role(s), ideally with an emphasis on proactive campaigns and strategic communications.
• Executing Plans: Strong organisational or project-management skills, with a thorough approach to delivery and enthusiasm for managing projects and ensuring that milestones are met.
• In-depth understanding of modern digital communications, with the ability to make strategic recommendations about which channels are most effective for particular messages or audiences.
• A proven commitment to measurement and evaluation, with experience of shaping communications plans and content based on data and insights.
• Forming Relationships: Excellent interpersonal skills, and a willingness quickly to form strong, trusted relationships with internal and external parties.

Inclusivity Statement

Ofcom has a clear mission: to make communications work for everyone. To be able to deliver on this, we want our organisation to reflect the diversity of background, experience, upbringing and thought that exists across the UK. We aim to recruit from the widest pool of candidates possible – no matter your social background, age, ethnicity, sexual orientation, gender, or disability. We also warmly welcome applicants who are returning to the workforce after a break – for whatever reason. If you have taken time away and are ready to rejoin, we look forward to reviewing your application.

Where positions are listed as full-time, we remain open to reduced hours, part-time arrangements, job shares, and other flexible working options. From day one, we champion flexible work arrangements to accommodate individual needs. You can read more about our Rewards, Benefits and Well-being on our careers page.

Our recruitment processes prioritise accessibility and inclusivity. If you need adjustments, information in an alternative format, or prefer to apply in a different way, please contact us at resourcing@ofcom.org.uk or call 0330 912 1378.

As a Disability Confident Leader, we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here. https://careers.ofcom.org.uk/careers/how-we-hire/