Communications & Engagement Manager

Hammersmith, England, United Kingdom

7/29/2025

Job title: Communication & Engagement Manager

Office location with Hybrid working: Hammersmith London

About The Role And The Team

We are looking to appoint a Communication & Engagement Manager to help drive awareness and consideration within our target areas. This role will be responsible for communications (PR and social media) to support local engagement activities that you will be planning and executing, with agency support.

What will you be doing?

• Developing and implementing communication and engagement strategies that support our KPIs, organising events, workshops and communication campaigns.
• Building strong relationships with key influencers within our target areas who will support our activities
• Assessing the needs of the community, identifying opportunities that we can support
• Maintaining relationships with key media contacts
• Creation and execution of our social media content across X, Meta and LinkedIN.
• Working with agencies to deliver the communication and engagement strategy
  
  

What we are looking for?:

• Previous experience in a similar role
• Degree level in English Language or similar
• Understanding of local influencer led social media
• Strong presentation and communication skills
• Management of social media channels to drive brand awareness
• Experience creating news releases and distributing to key media contacts
• Confident and able to communicate with senior stakeholders
  
  

Why work for us?

We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)

Going beyond the expected

Whatever We're Doing – Whether We're Liaising With Property Professionals, Delivering Our Network, Or Installing In a Customer's Home, Going Beyond The Expected Is The Benchmark For Everything We Do. How We Work Is Shaped By Our Three Culture Principles

• We work smarter, together
• We stay focused
• We strive for excellence
  
  

Some of our key Benefits

• Competitive salary
• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
• Private medical Insurance provided by AXA health
• Life assurance giving you cover of 4 times your base salary
• Partnership with the Kings Trust
• Our pension scheme matches your contributions up to 4%
• Retail offers — discounts from hundreds of recognisable brands
• Free Hyperoptic broadband if you live in a Hyperoptic area
• Enhanced pay for new parents
  
  

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

• You apply
• We carefully review your application
• We'll get back to you — even if it's a no (for now)