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We’re Landsec
We are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential.
We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities.
The Role:
- The Building Host plays a key role in delivering a welcoming, efficient, and well-managed environment for customers, visitors, and guests. This multifaceted role supports day-to-day operations, builds customer relationships through 1-to-1 catch-ups, contributes to a connected community, conducts regular building walk-throughs, manages meeting rooms (including income tracking), oversees stock levels, and provides administrative support to the Property team using a variety of digital tools.
- Salary: Up to £27,500 per annum
Location:
- This role will be based at Media City. Flexibility required, including some evening and weekend shifts based on building or customer needs.
What you will be responsible for:
Customer Experience & Services
- Greet and assist customers, visitors, and contractors with professionalism and positivity.
- Respond promptly to customer enquiries, service requests, and feedback.
- Conduct regular 1-to-1 catch-ups with customers to build rapport and gather insights.
- Coordinate deliveries, service providers, and customer requests.
- Provide helpful information about amenities, services, and the local area.
- Contribute to a consistently welcoming and professional atmosphere throughout the building.
Community Engagement
- Support community-focused initiatives and help foster a connected customer environment.
- Assist in planning and delivering events, meetups, and programs that enhance the customer experience.
- Help onboard new customers and make introductions where appropriate.
- Act as a point of contact for community-related feedback and engagement ideas.
Building Walks & Operational Support
- Conduct routine building walk-throughs to assess safety, cleanliness, and quality standards.
- Report any maintenance issues or safety concerns to the appropriate teams.
- Support adherence to building policies and procedures.
- Share observations and suggestions with management to support continuous improvement.
Meeting Room & Inventory Management
- Oversee setup, cleanliness, and smooth operation of meeting rooms and shared areas.
- Monitor meeting room usage and track associated income, providing reports to management.
- Ensure meeting rooms are reset between bookings and stocked appropriately.
- Manage stock levels for building supplies and refreshments, placing timely orders and tracking inventory.
Administrative Support
- Provide administrative support to the Property team using a range of digital tools and platforms.
- Assist with data entry, scheduling, record-keeping, and reporting tasks.
- Use property management systems, spreadsheets, and internal platforms to log information and updates.
- Help prepare documents, notices, or communications as needed by the Property team.
- Support internal coordination between teams to ensure smooth building operations.
Your skills, experience and qualifications:
Essential criteria
- experience in a customer-focused or operational support role.
- Excellent communication and interpersonal skills.
- Highly organized with attention to detail and time management.
- Comfortable using digital tools such as booking systems, spreadsheets, email, and CRM/property platforms.
Life and Benefits at Landsec
We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.
Below are some of our core benefits, make sure to visit our My Total Reward page for more information.
- Performance based annual bonus plan
- 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
- Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
- Private medical insurance, Health Cash Plan, Life assurance and income protection.
- Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)
- Two different share plans enabling you to share in the success you will help to build
- Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%
And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.
