Please note that this role is advertised on behalf of Atlas BFW Management Ltd (Atlas), a wholly-owned subsidiary of Blackpool Teaching Hospitals NHS Foundation Trust and as such, successful applicant(s) will be on Atlas Terms and Conditions. For further information about Atlas, please visit: www.bfwml.co.uk
As an integral member of the estates team, the post holder’s role is key to helping Atlas achieve excellent customer service, consistently.
Acting as the customer service link between internal and external clients, contractors and the estates, the post holder will provide a flexible and comprehensive administrative and business support service to the organisation; and will ensure that the help desk is covered as appropriate.
The Helpdesk function is central to providing effective, timely maintenance support to the Atlas estates team, including, logging job requests, chasing queries as necessary and providing updates regarding progress and outcomes.
In addition, the post holder will be expected to respond to general telephone enquiries and to provide a reception and administration service, receiving visitors and staff to the Community Estates Department.
The post holder will provide support to a wide range of customers and with good communication skills, both verbal and written, will be able to communicate effectively and sensitively when receiving visitors and staff to the department and when dealing with incoming telephone calls and emails. This will include dealing with difficult situations and effectively managing escalations
As experts in healthcare facilities and property management, we deliver fully managed healthcare facilities services and property management solutions to clients throughout Lancashire and South Cumbria.
We are a wholly owned subsidiary of Blackpool Teaching Hospitals NHS Foundation Trust. This means that we part of the Trust’s group and the wider NHS family, but are a separate Limited Company, with our own business plan, board, management structure and staff.
Any profits that we make are used to help grow our business, provide additional employment, training and development for our staff, whilst helping to support the Trust’s frontline clinical services, and the delivery of safe patient care.
Our healthcare facilities services and property management solutions encompass: Capital Developments, Estates Management, Facilities Management, Medical Engineering and Property Services.
Our teams ensure our clients properties and amenities provide the best environment for their customers, patients, staff, and visitors.
For further details / informal visits contact: Name: Derren Pennington Job title: Community Estates Manager Email address:
[email protected] Telephone number: 01253958215