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We are looking for someone to join our team and be the direct link between IPSE and its members on a day to day basis.
You’ll engage with the community, build relationships, answer queries and be the knowledge source on all our benefits.
You’ll also work collaboratively within the company to achieve our strategic goals in member retention, membership growth and increased brand awareness.
- Phone and email support for all member queries
- On-board new members gaining knowledge of who they are and advising how they can get the most out of their membership
- Relay the value of IPSE’s products and services
- Encourage members to engage with the community
- Outbound calls to prospective members (warm leads only)
- Contact member encouraging them to make referrals
- Upsell members if they’re another package would be more beneficial
- Call at risk or lapsed members with a view to keeping retention at the targeted level
- Maintain and update member data on the CRM
- Process payments & refunds
- Work with IT on any website/ CRM issues
- Attend IPSE events occasionally, when required
- Assist with presenting membership webinars to promote the value of our offering
- Support colleagues with member-related queries/ projects
- Other ad-hoc administrative tasks that may occur
Previous experience
- Working in customer service/customer facing role
- Working as part of a team to ensure success
- Excellent written and verbal communication skills
- Attention to detail
- CRM experience would be advantageous but not essential
- Problem solving skills
- Listening skills which allow you to ask relevant questions or make good suggestions
We work from home 3-4 days a week, 1 day a week you'd need to attend our office in Central London.
Salary £28-30K + commission
