Community Support, Continuous Improvement Manager (12 Month FTC)

Company Description

Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular, redefining fashion consumption. Founded in 2011, the company is headquartered in London, with offices in New York and Manchester, and in 2021 became a wholly-owned subsidiary of Etsy. Find out more at www.depop.com

Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users. We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.

If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to adjustments@depop.com.

For any other non-disability related questions, please reach out to our Talent Partners.

The Role

We're looking for a Continuous Improvement Manager to lead our continuous improvement function within our Community Experience organisation for a 12-month maternity cover. This role is perfect for someone who loves turning complex problems into simple solutions and has the leadership skills to bring teams along on the journey. This is an exciting time to join as we're in the middle of significant operational transformation that will shape how we support our community for years to come.

You'll be taking the reins of an established team of talented people across process improvement, training, and product operations. Reporting to the Head of Operational Excellence, you'll drive improvements that directly impact Depop users worldwide.

This is a hybrid role with a minimum requirement of 4 days per month in our London office, though we'd love to see you more often as we build strong collaborative relationships across teams.

Key Responsibilities

Leading Strategic Change

• Own and deliver a continuous improvement roadmap, taking initiatives from discovery through to delivery with clear benefit tracking and measurement