Community Support Worker

Support Worker – Hospital Discharge Service (Sandwell)

Location: Sandwell (covering West Bromwich, Wednesbury, Tipton, Rowley Regis)

Hours: 37 hours per week, rolling rota

Salary: £24,242.20 per annum

Contract: 12 Month Fixed Term Contract

Additional Requirement: Full UK manual driving licence held for a minimum of 2 years and a willingness to drive service vehicles

Are you interested in a rewarding role that supports people in need and makes a positive impact in the health and social care sector?

We are looking for a dedicated and enthusiastic Support Worker to join our 7-day hospital discharge service in Sandwell. If you have a caring, patient, and helpful nature you could make a tangible difference to someone’s life. You’ll work closely with hospital teams and partner organisations to help people return home safely after a hospital stay and maintain their independence.

Our support workers are a friendly face to someone who may be struggling to do things for themselves due to age, illness, or vulnerability. You'll allow people to enjoy healthier, more fulfilling lives. Not only will a career within Health & Care be rewarding, but it can also provide extensive progression opportunities and allow you to build meaningful relationships with both colleagues and service users. It’s not just a job, but an amazing way to give back to your community.

No formal care experience? That’s okay. If you’re patient, thoughtful, and can make someone feel at ease, you’re exactly who we’re looking for.

What You’ll Do

• Respond to referrals and complete welfare calls and home visits.
• Attend hospital wards and discharge units to support patients.
• Provide practical and emotional support to aid recovery and independence.
• Assess service users’ needs, complete and follow support plans, identify safeguarding concerns, and accurately record case notes.
• Signpost individuals to appropriate services and community resources.

This is a hands-on, community-based role where no two days are the same. You’ll need flexibility and confidence working in different locations across Sandwell.

To be a successful Support Worker, you’ll:

• Have a full UK manual driving licence.
• Have a good knowledge of services provided by the NHS and Social Care.
• Contribute to the ongoing improvement of service quality and user outcomes.
• Be professional. You can deal with queries in a diplomatic and confidential manner.
• Be willing to work flexible hours to meet service needs.

Shift Pattern

• 4-day working week on a rolling rota (3 long days + 1 short day).
• Long days: 9:00am – 8:00pm
• Short day: 9:00am – 5:00pm or 12:00pm – 8:00pm
• 3 rest days after each working block.
• Includes one weekend every three weeks.
• Rotas provided 3 months in advance.

Interested? The closing date for applications is 23.59 on Tuesday 3rd February 2026.

A full Job Description and Person Specification is available to download.

In return for your commitment and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders