Complaint Investigations Manager
Location
Brighton, England, United Kingdom
Posted At
8/8/2025
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Description
The UHSussex patient experience team is looking to recruit a dynamic and self-motivated individual to join our complaint resolution service.
The successful candidate will have a proven track record in dealing with NHS complaints through to resolution. They will also have proven communication skills – both verbal and written - to be able to formulate complex complaint responses to the highest of standards.
This will include working closely with the clinical divisions to ensure the necessary clinical and operational contributions are received, and that actions undertaken in a timely way, so that patients have a positive experience and resolution of their concerns.
The successful candidate will be someone who wishes to progress in the field of complaint handling and patient experience, and who wants to contribute their experience and skills to the team.
To work as part of the Trust wide complaints team to ensure that complaints are responded to efficiently, appropriately, compassionately and collaboratively, with a focus on learning and meeting the Trust’s standards for complaints responsiveness and quality.
At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.
We treat our patients & staff with the same compassion & empathy we expect for ourselves. We’re here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme, for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop. We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.
We look forward to receiving your application & the start of your journey with UHSx.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
For further details / informal visits contact: Name: Jane Carmody Job title: Head of Patient Experience and Engagement Email address: [email protected] Telephone number: 07761 675008
as above
The successful candidate will have a proven track record in dealing with NHS complaints through to resolution. They will also have proven communication skills – both verbal and written - to be able to formulate complex complaint responses to the highest of standards.
This will include working closely with the clinical divisions to ensure the necessary clinical and operational contributions are received, and that actions undertaken in a timely way, so that patients have a positive experience and resolution of their concerns.
The successful candidate will be someone who wishes to progress in the field of complaint handling and patient experience, and who wants to contribute their experience and skills to the team.
To work as part of the Trust wide complaints team to ensure that complaints are responded to efficiently, appropriately, compassionately and collaboratively, with a focus on learning and meeting the Trust’s standards for complaints responsiveness and quality.
At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.
We treat our patients & staff with the same compassion & empathy we expect for ourselves. We’re here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme, for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop. We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.
We look forward to receiving your application & the start of your journey with UHSx.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
For further details / informal visits contact: Name: Jane Carmody Job title: Head of Patient Experience and Engagement Email address: [email protected] Telephone number: 07761 675008
as above
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