Complaints Co-ordinator
Location
Liverpool, England, United Kingdom
Posted At
9/10/2025
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Description
The Corporate Complaints team are looking for a Complaints Coordinator to join their team.
This is a full time, permanent position.
The ideal candidate will be educated to degree level or equivalent and have experience of advising and liaising with staff at all levels of an organisation. Recent evidence of involvement in complaints handling and management would be advantageous.
The post holder will have excellent communication skills, both written and verbal and will have a good understanding of confidentiality and data protection.
To assist the Corporate Complaints in the development and implementation of specific work and projects relating to the Trust’s Complaints Strategy.
To manage a case file of complaints investigations, liaising with the relevant care group to ensure that the response is provided in a timely manner. To work collaboratively with departments within the trust to support good management of the complaint investigation process. To keep in regular contact with a complainant to advise and support through the complaints process.
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit their careers page.
For further details / informal visits contact: Name: Carly McGrath Job title: Patient Advice and Complaints Team Manager Email address: [email protected] Telephone number: 07773054765
This is a full time, permanent position.
The ideal candidate will be educated to degree level or equivalent and have experience of advising and liaising with staff at all levels of an organisation. Recent evidence of involvement in complaints handling and management would be advantageous.
The post holder will have excellent communication skills, both written and verbal and will have a good understanding of confidentiality and data protection.
To assist the Corporate Complaints in the development and implementation of specific work and projects relating to the Trust’s Complaints Strategy.
To manage a case file of complaints investigations, liaising with the relevant care group to ensure that the response is provided in a timely manner. To work collaboratively with departments within the trust to support good management of the complaint investigation process. To keep in regular contact with a complainant to advise and support through the complaints process.
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit their careers page.
For further details / informal visits contact: Name: Carly McGrath Job title: Patient Advice and Complaints Team Manager Email address: [email protected] Telephone number: 07773054765
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