Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions. Our dedicated Development Finance, Wholesale Finance and Specialist Mortgages divisions ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper.
We also provide savings accounts to individuals and businesses and since we lend only to businesses, our savers can be sure their money will be used to boost the British economy.
The bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.
The working pattern of this role is hybrid, with an expectation to be in the office 50% of the time.
For more information, please visit our website: www.htb.co.uk
Our Values and Behaviour
All members of the HTB team are expected to demonstrate values and behaviour that underpin everything that we believe in.
Specialist Customer Focus
We engage with customers to understand their needs and we respond by delivering specialist, high quality solutions.
- We listen to our customers and learn from what we hear and act accordingly.
- We are thoughtful and considered about the solutions we deliver.
- We prioritise good customer outcomes.
- We understand and respond to the distinct needs of each customer.
Delivering Excellence
We uphold excellent standards in all our operations and processes to ensure consistency and accuracy in every transaction.
- We lead with clarity and purpose.
- We embrace change and we adapt.
- We take pride in doing a good job.
- We embrace an ‘Even Better’ mindset and strive for continuous improvement.
Unwavering integrity
We act with integrity. We embrace both the spirit and the letter of the legal and regulatory standards. We recognise the value they add.
- We do the right thing.
- We are transparent in all our dealings.
- We speak up when things are not right.
- We foster a culture of accountability and ownership, not blame.
Team HTB
We foster a respectful and inclusive culture where colleagues feel valued, empowered and heard.
- We lead by example where trust, respect and positive action is role modelled.
- We recognize others when they achieve and celebrate their success.
- We support each other – together we are stronger.
- We value diversity and we collaborate to achieve as one team.
Position
🏡
About the Specialist Mortgages Department
Having grown to become a leading name in the specialist buy-to-let market, our Specialist Mortgages division provides buy-to-let, residential and semi-commercial investment loans up to £25m to professional UK property investors and landlords. We believe landlords and property investors are key to providing more homes to rent. We support them in doing this through our panel of specialist brokers who work with our team of specialist property bankers and innovative suite of products and criteria, all whilst providing market-leading service. The division continues to drive forward its growth ambitions through increased market share, expanding our proposition through innovation, and a constant focus on improving the broker experience.
🔍 About the Role
We’re looking for a detail-oriented and proactive
Completions Officer to join our Specialist Mortgage Operations team at HTB. In this role, you’ll be responsible for managing mortgage applications from offer through to completion, ensuring a seamless and efficient process for all parties involved.
💼 Key Responsibilities
- Manage a pipeline of mortgage applications post-offer through to completion
- Provide clear, accurate instructions to panel solicitors
- Act as the main point of contact for brokers and solicitors during the legal process
- Review legal correspondence and liaise with internal teams for resolution
- Ensure KYC and AML checks are completed and signed off
- Maintain high-quality data for reporting and customer engagement
- Request and release funds promptly once all conditions are met
🤝 Who You’ll Work With
You’ll collaborate with internal teams such as Underwriting, Lending Assessors, and Business Development Managers, and externally with mortgage conveyancing lawyers, brokers, and valuers.
Requirements
🎓 What We’re Looking For
- Some experience in a completions officer role within a mortgage or financial services environment
- Strong organisational skills and attention to detail
- Excellent communication and relationship-building abilities
- Proficiency in Microsoft Word and Excel
- A customer-focused, team-oriented mindset with a strong sense of accountability
Other Information
If you're ready to take the next step in your mortgage operations career, we’d love to hear from you.
Apply now and help us deliver exceptional service to our customers!
