Completions Officer

The Opportunity

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world

• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture

• Enjoy finding new and better ways to solve complexity and make things happen

• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups

• Care about society and the environment and want to be part of a business that cares too

• Want to continue to grow professionally and be the best version of yourself

The Role & Responsibilities

We are looking for Completions Officers to assist in the execution of loans through to completion, providing service in line with expectations of the Property sector and to ensure all data and information held is present and accurate.

We differentiate ourselves by concentrating on markets where our specialist knowledge and personalised approach to underwriting offer us a competitive advantage. This supports attractive stable returns and sustainable growth and benefits businesses and consumers in parts of the market which continue to be poorly served by traditional high street banks. Fundamental to our success is a relationship focus which puts the interests of our customers and business partners at the heart of everything we do, built on a culture which stresses the use of our experience and judgement to make decisions that balance risk, return and customer need.

Key Responsibilities

• To actively manage a pipeline of cases in support of your dedicated Underwriter and team and provide overflow support to the Administration Team as and when required by management.

• To provide accurate instructions to our panel solicitor firms, ensuring they are furnished with all information such as title insurance requirements, title plan needs, independent legal advice and any other specific instructions to enable cases to complete promptly.

• To be the main point of contact for brokers and solicitors during the legal process, building excellent relationships with these third parties. Regularly updating and chasing where required to ensure the end customer receives the best customer service and outcomes possible.

• To review legal correspondence received from our solicitors, providing responses where possible and referring to Underwriters for any credit decision.

• To liaise with surveyors to obtain any required information during the legal process.

• To meet defined service level agreements across all tasks and post received by the Bank.

• To verify that all KYC and AML requirements have been met, along with checking all other documentation received post sanction to ensure they meet the Bank’s lending requirements prior to completion.

• To ensure data held on the origination system is of the highest quality to enable future accurate management information and customer contact can be maintained.

• To manage the customer contact at the designated points in the process such as “speak withs,” ensuring all calls are handled professionally.

• To endeavor to meet customers’ expectations of completion, requesting funds through the required mechanism from finance and releasing funds promptly once all outstanding needs have been met.

The Person

• Proven experience of the mortgage sector, from within an administrative function

• An understanding of legal conveyancing is desirable

Technical

• Computer literate (good knowledge of MS Office suite – Excel, Word, PowerPoint)

• Knowledge of TCF

• Good knowledge of compliance procedures within the banking industry is desirable

Interpersonal

• Adaptable & flexible

• Excellent verbal and written communication skills

• Ability to work on own and as part of a team.

• Excellent planning and organisational skills

• Enthusiastic “can do” attitude

• Able to work under pressure and to tight deadlines

• Accuracy & attention to detail

• Professional, well presented

• Establishes effective working relationships at all levels

• Customer-focused approach

• Proactive & Self Driven

Reward

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment

• Free access to Headspace, a mindfulness & meditation digital health app

• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause

• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health

• Cycle to work scheme

• Discounts on gym membership

• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year

• Option to buy or sell holiday days through our flexi-holiday scheme

• Discounts on gym membership nationwide

• Access to discounts on a range of high street and online brands

• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success

• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done