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Department: Operations
Location: UK
Description
About us
We are Digital Science and we are advancing the research ecosystem.
We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?
Your new role
We are seeking a proactive, detailed oriented, highly organised and commercially astute Compliance and Contracts Co-ordinator to join our Revenue Operations team.
This new role is essential to support a growing volume of high-value contracts and compliance questionnaires (including infosec, Data Protection, CSR, Sustainability, Quality and HR Policy and Data). You will manage end-to-end processes, improve time-to-response, and ensure internal alignment across multiple stakeholders.
This role is ideal for someone who thrives in a fast-paced, cross-functional environment and has experience handling complex document workflows with precision and accountability.
What You’ll Be Doing
Contract Coordination
- Log all incoming requests via central intake forms or queues
- Maintain an active tracker for all in-flight contracts, including status, owners, and deadlines.
- Manage workflows for high-value contracts, with the expectation of handling 15–30 contracts annually.
- Ensure appropriate version control and approvals for all submitted documents. Monitor deadlines and proactively escalate delays or blockers to relevant stakeholders.
- Facilitate handovers between Sales and Legal at key process stages. Schedule review meetings or check-ins, especially for complex or custom requests.
- Keep internal stakeholders informed on progress and deadlines
Compliance Questionnaire Coordination
- Own the intake, coordination, and response processes for incoming Complex assurance questionnaires covering information security, privacy, sustainability, CSR, HR and quality topics.
- Maintain an active tracker for all in-flight complex assurance questionnaires, including status, owners, and deadlines. In liaison with the content Manager, maintain and optimise templated content and process documentation to streamline execution.
- Leverage existing tools (e.g., Loopio, AI content retrieval systems) to draft first responses and ensure accuracy and compliance. Coordinate inputs across Sales, Finance, Operations (Reps & Certs), Security and Legal teams to ensure timely and complete submissions.
- Maintain a central knowledge base of approved answers and documentation.
Essential Experience
What you’ll bring to the role
- Minimum 3 years’ experience in contract co-ordination, commercial or revenue operations, technical questionnaire, proposal coordination, bid management, or legal support role.
- Proven track record in managing complex documentation workflows involving multiple internal stakeholders.
- Experience responding to customer due diligence or security questionnaires in B2B SaaS or tech environments.
- Demonstrated ability to work independently while coordinating cross-functional input across distributed teams.
Desirable Experience
- Familiarity with CLM systems, response automation tools (e.g. Loopio), or document collaboration platforms.
- Exposure to regulatory and compliance standards such as ISO 27001, SOC 2, GDPR.
- Background in working with or within Sales, Customer Success, Legal, or Information Security teams. Experience with RFPs, MSAs, DPAs, or enterprise licensing agreements.
- Experience with procurement portals (e.g. Ariba)
Key Skills
- Excellent organisational and time management skills: Ability to manage multiple tasks, prioritise workload, and meet deadlines.
- Attention to detail: Ensuring accuracy and completeness of information in questionnaires and contractual documents.
- Strong communication skills: Ability to effectively communicate with various stakeholders, both verbally and in writing.
- Problem-solving skills: Ability to identify and resolve issues related to contracts and compliance/customer assurance.
- Process improvement and workflow documentation.
- Proficiency with modern collaboration and content tools.
Qualifications
- Bachelor’s degree or equivalent in a related field.
- An advantage, but not essential: Project or proposal management certifications (e.g. APMP, Prince2, Agile PM) a plus.
Living our Values
We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.
The Talent We Secure Is Fundamental To Us Achieving Our Vision And Our Growth Plans. The Values We Live By Are
We are
brave in the pursuit of better
We are
collaborative and inclusive
We are
always open-minded
We are
from and for the community
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status.
