Compliance Manager

About Afiniti

Afiniti's vision is to lead the contact center industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide. Over the past 16 years, Afiniti’ patented technology has paired customers and contact center agents in real-time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable AI-driven solutions that transition from high-touch managed services to product-led growth.

Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers.

To learn more, visit www.afiniti.com.

About the role

Compliance Manager - UK

We are seeking a highly motivated Compliance Manager to join our Legal & Compliance function. You will lead the implementation and operationalization of critical elements of Afiniti’s Compliance Program. This role sits at the intersection of regulation, technology, and ethics, with a focus on cross-functional collaboration across Legal, HR, Security, and Communications teams. You will take ownership of projects, drive internal accountability, and be a key partner in shaping our compliance culture.

Key Responsibilities

• Develop and maintain components of the global Compliance Roadmap, including risk assessments, metric reporting, and strategic presentations.
• Lead cross-functional projects supporting ethics and compliance, including awareness initiatives, Code of Conduct roll-outs, and training programs.
• Conduct operational reviews, gap assessments, and policy effectiveness evaluations to ensure regulatory alignment.
• Build and maintain enterprise-wide compliance registers, tools, and SOP repositories.
• Conduct investigations and prepare related reporting.
• Provide compliance expertise and partnership on enterprise risk and governance frameworks.
• Collaborate with legal colleagues on evolving regulatory landscapes (e.g., GDPR, AI ethics, UK Bribery Act, whistleblower protections).
• Benchmark, evaluate, and implement compliance platforms and systems.

Minimum Qualifications

• 5+ years of experience in Compliance, Risk, or Legal functions in a multinational or regulated company.
• Demonstrated project management skills in implementing and driving compliance initiatives.
• Prior experience working with internal reporting systems (hotlines, whistleblower tools) and conducting investigations.
• Understanding of global compliance frameworks, including U.S. Sentencing Guidelines and UK Bribery Act.
• Excellent communication, writing, and interpersonal skills.
• Strong organizational and analytical mindset, with an ability to balance detail and strategy.

Preferred Qualifications

• Experience in compliance roles within tech, AI, or telecom sectors.
• Experience leading compliance efforts across multiple jurisdictions.
• Exposure to AI Ethics, EU Whistleblower Directive, and ESG regulatory frameworks.
• Passion for the intersection of ethics, regulation, and technology.

Location/Remote work statement

This is a position may be fully remote or hybrid. Core working hours will be partially aligned with EST.

We believe that richness in diversity is a huge asset for Afiniti. We value both the similarities and differences in everyone who is a part of the Afiniti team. We believe that this diversity builds a stronger organization and is in keeping with the core values of our company. Our policy, therefore, is to provide equal employment opportunities for all applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding or reproductive health decisions), gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, personal appearance, genetic information, family responsibilities, matriculation, political affiliation, military or veteran status, or any other category protected under applicable federal, state or local law. This means that we comply with all applicable human rights and employment legislation, and we do not discriminate in any aspect of employment, including recruiting, hiring, compensation, promotions, reductions in force, or terminations.