Compliance Manager (Quality & Food Safety)

About the Company

Dnata is one of the world’s largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs. We’re a leader in VIP catering, offering bespoke inflight to private and charter clients.

About the Role

The Compliance Manager is responsible for ensuring that established policies and procedures are adhered to within the Glasgow facility, with focus on food safety, health and safety and security. This includes undertaking and facilitating mandatory checks, driving continuous improvement in all areas of Compliance and acting as the local compliance contact.

Responsibilities

• Analysing audit and other results and highlighting trends to identify risks and enable informed and effective decision making
• Communicate to, advise and support all stakeholders, making sure that the dissemination of information is appropriate, factual and timely
• Conducting food safety and health and safety audits to ascertain if the facility and associated colleagues are operating in accordance with applicable contractual requirements, laws and regulations
• Supporting the nominated security person with related tasks and documentation including regular audits and follow up actions
• Liaising with customers on all aspects of the program, including the investigation and resolution of high-risk accidents, complaints and incidents, ensuring proactive problem solving
• Managing audit non-conformance and corrective action processes and procedures and producing related reports for all stakeholders
• Managing food recall processes and procedures
• Managing food safety complaint handling processes and procedures
• Managing internal and regulatory changes for immediate introduction
• Managing temperature verification processes and procedures
• Managing the introduction of food safety and health and safety policies, procedures and systems
• Managing the introduction of initiatives and projects
• Producing regular food safety, health and safety and security reports for all stakeholders
• Providing technical advice, support and direction to providers and suppliers on food safety, health and safety and security
• Managing the compliance training matrix
• Periodic weekend work will be required as part of a roster
• This list is not exhaustive, responsibilities may vary and may include any other duties considered reasonable.

Qualifications

• A food safety diploma or bachelor’s degree
• A health and safety management certificate

Required Skills

• A background in the introduction of food safety and health and safety policies, procedures and systems
• A flexible can-do approach to completing initiatives and projects
• An excellent understanding of food safety and health and safety regulation
• An understanding of customer needs, and the ability to meet internal and external expectations
• Commitment to, promotion and demonstration of proposing improvements on strategies, policies and procedures, and managing change successfully with a positive impact
• Excellent attention to detail including communications skills, both written and verbal
• Experience with managing and conducting food safety and health and safety audits
• Experience with producing and presenting reports
• The ability to develop and maintain effective relationships with all stakeholders
• The ability to drive the attainment of organisational results and continue to do so under pressure
• The ability to effectively raise and deal with challenges and conflict
• The ability to identify, anticipate, and resolve problems
• The ability to manage workloads effectively and meet deadlines
• The ability to motivate and inspire colleagues or teams to achieve desired outcomes

What's in it for you?

• An opportunity to be part of the Emirates global family.
• Free breakfast, lunch and dinner on site
• Free tea and coffee
• Simply health Plan
• Refer a Friend Scheme
• Discounted gym membership at over 2000 gyms nationwide
• Cycle to Work Scheme
• Opportunity to enhance your learning through our inhouse apprenticeship programme

If you're invited to interview, please let us know if there are any adjustments we can make to ensure you're cleared for take-off and able to perform at your best. We’re committed to making the recruitment journey as smooth and inclusive as possible.

Our roles attract high volumes of applications, so it may take us a little time to taxi through them all. We aim to respond to every application within 14 days. If you haven’t heard from us by then — or if you have any questions about this or other opportunities — feel free to contact a member of our Talent crew for further assistance.

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