Compliance Specialist - German Speaking

Who we are

We’re a dynamic and rapidly expanding Corporate Services Group, led by our passionate founder and CEO. With a thriving customer base of over 500,000 and consistent growth of 20% year-on-year, we're shaking up the business services space. From Company Formation and Legal Support to Virtual Offices, Call Answering, and Live Chat solutions, we provide everything businesses need to start, grow, and succeed. Profitable, innovative, and customer-obsessed, we’re on a mission to redefine how modern businesses are supported—and we’re looking for driven individuals to grow with us.

Job Summary

We are offering an exceptional opportunity for a diligent, reliable and conscientious individual to join our growing company in our Compliance Department. This role involves carrying out anti-money laundering checks in line with HMRC ‘Know Your Customer’ and EU 5th Directive regulations. You will be liaising with a high volume of customers on a daily basis, both by email and telephone, to ensure the company is satisfied we have carried out their due diligence regarding anti-money laundering regulations.

This role will include shift working between 08:30 and 17:30, Monday to Sunday, on a rota basis.

In a nutshell

• Join a growing e-commerce market leader in London city-centre in an administrative and customer-facing role.
• Familiarise yourself with anti-money laundering regulations pertaining to ‘Know Your Customer’, MLR 2019 and EU 5th Directive.
• Carry out administrative tasks to liaise with a high volume of customers per day, with the aim of ensuring a timely passing of our compliance requirements, to ensure their customer orders progress to completion.
• Provide answers to telephone queries relating to our compliance requirements and customers attempting to fulfil them.

📚 What You Bring to the Table

• Fluency in both English and German
• Strong customer service and communication skills
• Polite, friendly, and professional demeanor
• Team-oriented with a flexible, can-do attitude
• Proactive and capable of working independently
• Positive mindset and high level of integrity
• Strong work ethic and commitment to excellence
• Organised and detail-oriented
• Proficient in Microsoft Word and Excel
• Fast, accurate typing and confident with IT systems
• Bachelor’s degree (Law degree a plus)

🌍 Who You’ll Be Working With

You’ll be surrounded by passionate, talented changemakers with big ambitions—not just for our business but for our world. Our teams are based remotely and on-site in London and Glasgow, and you’ll be the critical cultural connector between them all. We're a company striving for best-in-class service through empathy, integrity, and innovation—and we want you to be the voice and leader who helps us get there.

Remuneration and Benefits

• 25 days annual leave, plus 8 public/bank holidays
• Option to purchase Private Medical, Dental and Optical Insurance for you and your family
• Employee Assistance Programme with 24/7 mental health helpline and free face-to-face counselling for you and your family
• 14 weeks maternity leave pay, 2 weeks paternity leave pay
• Annual cost-of-living salary increase
• Cycle to Work Scheme
• Dog-friendly office
• Free soft drinks and bean-to-cup coffee all day
• Free Monday and Wednesday lunches
• Free fresh fruit - daily

Job Types: Full-time, Permanent

Salary: £29,000 per year

Working Location: Office-based during probation, then hybrid work 3 days in the office and 2 days from home thereafter.

Equal Opportunities

1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.