Job Description
Grade UE05: £29,179 to £33,482 per annum
User Services Directorate / Information Services Group
Full-time: 35 hours per week
Open ended: permanent
The Opportunity
An exciting opportunity to be part of the Information Services team based in the Chancellors Building at the Bioquarter in the south of Edinburgh. Working with a positive, friendly and supportive team providing a wide range of IT services for the College of Medicine. The team covers support for Information Services at the Edinburgh Bioquarter and Central campus.
The post is open ended and is full time 35 hours a week, Monday to Friday. The post holder is initially required to be on-site full time; however, we are open to consider flexible and hybrid working patterns after completed required training and knowledge transfer. You will be reporting to the IS USD Campus Lead for the Bioquarter and Central area.
What We Can Offer You
- A competitive salary of £29,179 - £33,482 per annum
- A chance to develop your IT skills in a stimulating and supportive environment at the expanding Bioquarter campus
- Generous annual leave allowance of 40 days per year (inclusive of festive closure days)
- Highly competitive defined-benefit pension scheme with a substantial employer contribution
- A range of flexible working options to help prioritise work/life balance
- A day of paid leave annually for your chosen volunteering activity
- Access to excellent online learning and a Staff Scholarship fund
- Varied staff discounts, family-friendly initiatives , support for staff wellbeing and more
Use our reward calculator to find out the total value of the pay and benefits for this role.
What The Job Involves
- Providing end user support, resolving technical problems and providing guidance on computer hardware, software and AV equipment
- Installing and supporting a range of operating systems but mainly Windows and OS X
- On-site support with the assistance of remote support tools
- Providing AV support for lecture theatres, seminar rooms and various meeting rooms
- Advising users on appropriate solutions ensuring compliance with policies and procedures
- Maintaining and updating internal knowledgebase
Click to view a copy of the full job description (opens new browser tab) here .
A Bit About You
- Good working knowledge of Microsoft Windows and Apple OS
- Good knowledge of networking (DHCP, DNS, Firewall etc)
- Effective communication skills, both oral and written, with the ability to convey information in a clear, concise manner
- Good analytical and problem-solving skills
- Positive and proactive with the ability to deal with a wide variety of staff and visitors
- Ability to work independently and as part of a team
Application Procedure
We welcome informal enquiries about the role – to find out more, please email
Jens Brincker (IS USD Campus Lead) at
[email protected] .
The University is committed to equality, diversity and inclusion. If you have the right skills for the job, we want to hear from you. We encourage applications from the right candidates regardless of age, gender identity, disability, sexual orientation, religion, belief or race.
Prior to any employment commencing candidates will be required to evidence Right to Work in the UK
.
On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
To apply, upload a CV and cover letter before
15 August 2025.
Interviews will be held
in-person during
week commencing 8 September 2025.
About Us
As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.
About The Team
The User Services Division (USD) is the largest of the divisions in Information Services and comprises six service sections, namely:
- Help Services providing frontline help across all IS-managed services at the Main Library and Site libraries.
- Operational Services running the IS Helpline for all IS-managed services and providing expert IT support and service delivery on desktop and personal computing.
- Library Academic Support, responsible for advice and consultancy on all library services and providing regular liaison and review with each of the Schools.
- IT Consultancy, responsible for advice and consultancy on all IT services and providing regular liaison and review with each of the Schools.
- Relationship Management, responsible for maintaining an ongoing level of engagement between the University community and Information Services Group (ISG) on all IT services with regular liaison and review with each of the Schools/Units.
For further information about the User Services Division visit the User Services Division webpages (Opens new browser tab).
