Concession Manager

Every exceptional customer moment begins with our people

At TFG London, we believe that it’s our team who bring our house of brands to life.

All our colleagues across Hobbs, Phase Eight, Whistles, and Inside Story play a vital role in our success story. And that story is only getting more exciting...

We're looking for a Concession Manager to join our Hobbs, Phase Eight and Whistles brands within John Lewis Westfield White City. This is a great role for someone who can energise and influence the team to maximise their own potential and that of the store.

You will play a pivotal role in promoting a 5* customer experience. Collaborative and creative, you will drive commercial excellence to impact customer service KPIs and overall sales figures.

What you'll do:

• Take direct ownership of your store's performance, identifying opportunities for further growth
• Maintain a commercial approach to your role and operations, to maximise store profitability
• Nurture, coach and develop strong, diverse teams, with a focus on delivering 5* customer service
• Proactively identify opportunities to ensure continued success in the store

Who you'll be:

• A customer-centric leader who thrives in a fast-paced environment.
• Capable in managing high performing teams in a store or concession setting.
• Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels.
• Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think ‘bigger picture’.
• A natural role model with a passion and authority and you are both a ‘people’ as well as a ‘commercial’ person.
• Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence.

What's in it for you?

We will give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• Free clothing allowance
• 70% off staff discount
• Up to 31 days holiday entitlement
• Financial and Wellbeing support
• Enhanced Maternity package
• Virtual GP service - 24/7
• Plus much more!

This role is 32 hours per week, over 4 days. We are actively recruiting now so don’t wait, hit the apply button and let’s talk about your future!