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Role Overview
We are currently looking for a dynamic and results-oriented Concession Manager to lead our Menswear Corner at Harrods. This is a key position within our retail structure, responsible for delivering an exceptional client experience, driving commercial performance, and managing a high-performing team within the unique framework of a department store setting.
Your Contribution to the Role
- Drive sales performance and consistently achieve or exceed commercial targets and KPIs
- Ensure efficient day-to-day operations in collaboration with Harrods floor management and internal retail teams
- Monitor key operational metrics including stock levels, sell-through rates, and shrinkage control
- Guarantee an outstanding client experience by leading by example and coaching the team on clienteling and service standards
- Build and maintain strong relationships with top clients, supporting long-term loyalty and retention
- Recruit, onboard, and continuously develop team members to ensure high engagement and performance
- Manage staff schedules and coverage in accordance with both brand and Harrods policies
- Maintain impeccable visual merchandising in line with seasonal guidelines and collection focus
- Ensure the concession area is always tidy, organized, and aligned with brand presentation standards
- Communicate effectively with head office and Harrods support teams, including Buying, VM, and Operations
What You Bring to the Team
- Previous experience as a Store or Concession Manager, preferably in a luxury retail or department store setting
- Strong commercial awareness with a proven track record of achieving sales and performance targets
- Solid understanding of inventory management, replenishment cycles, and stockroom procedures
- Exceptional interpersonal and communication skills, with the ability to build strong internal and external relationships
- A hands-on, solutions-oriented approach and the ability to remain calm under pressure
- Excellent attention to detail and organisational skills, especially in a high-traffic retail environment
- Fluency in English; other languages are considered an asset
- Full eligibility to work in the UK
