Concierge - Concierge - Jumeirah Carlton Tower

Kensington And Chelsea, England, United Kingdom

6/30/2025

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Situated in the heart of Knightsbridge, one of London's most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guestrooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to takefulladvantage of the stunning views across London. The property also boasts the city's largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant La Maison Ani.

About the Job:

An opportunity has arisen for a Concierge to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role:

• To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner. 
• To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests. 
• To place emphasis on and sell in-house restaurants, facilities and other destinations. 
• To book seats for guests in restaurants requested and arrange all other requests (transportation etc.) 
• To reconfirm guest flights and leave confirmation messages to guest. 
• To check and be familiar with the arrival list, VIP list and departure list on a daily basis. 

About you: 

• Strong communication and interpersonal skills
• Strong customer service orientation
• Ability to tolerate moderate amounts of walking
• Ability to work flexible hours
• Demonstrates excellent grooming standards

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Life insurance
• Jumeirah perks website access – discount
• F&B and Spa treatment discount
• Dry cleaning of uniform or Business attire
• Meals on duty
• Employee assistance programs
• Wellness benefits – Chiropodist, Flu jabs, and more!
• Taxi service after hours
• Social events & recognitions programs
• Ongoing training & development
• Wedding/Baby gift
• Cycle scheme
• Internal transfer scheme
• Eye test and discount for VDU users
• Dental cash back plan
• External transfer scheme

3 Months’ Service: 

• Company Sick Pay
• Travel Card Season Ticket Loan 
• Live Your Guest Life Stay

6 Months’ Service: 

• Jumeirah Discounts –Stays in other Hotels 
• Cycle Scheme • Internal Transfer Scheme 
• Eye Test & Discount for VDU Users 
• Dental Cash Back Plan 

1 Years’ Service: 

External Transfer Scheme 

2 Years’ Service:

• Group Pension Plan with enhanced contributions 
• Income Protection Scheme

If you think you could be a successful match for this role, please apply today.