As Concierge, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties And Responsibilities
As Concierge, I will support the Chief Concierge and assume responsibility for the efficient operation in the following:
- Responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with resort standards and policies.
- Accommodate special requests whenever possible.
- Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
- Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
- Maintain detailed knowledge of local key occurrences (directions, monuments, activities, restaurants, shopping, museums etc.).
- Upsell all hotel facilities and activities.
- Knowledge and strict adherence to LQA standards.
Qualifications
To execute the position of Concierge, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- High school diploma or equivalent and at least 1 year experience in a similar operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
- Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
- Excellent command of the English language with confident communication skills. A second language would be an advantage.
- Computer literate. Problem-solving and multi-tasking skills
All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.
The above is intended to provide an overview of the role and responsibilities for a Concierge at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
