Connection Enquiries & Applications Team Leader

We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.

A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West’s electricity network operator, it’s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

Our Connections team has a fantastic opportunity for a Connection Enquiries & Applications Team Leader to join them.

Our role

Working as part of the Domestic Connections team you will be responsible for leading and managing the Connections enquiries and registration team. You will manage customer applications for new electricity connections, to meet regulatory requirements and excellent levels of customer service by ensuring all applications are effectively and efficiently processed.

You will be responsible the first impression customers receive of Electricity North-West. Your team will provide up-front support & advice and enable our quotation teams to contact our customers promptly following an accurate & timely registration. You will focus on quality to manage regulatory compliance, being responsible for effective mailbox management, assurance and quality audits of your team; providing guidance and mentoring to reduce the risk of regulatory failures from registrations. You will use your organisational skills to manage your time as you liaise with internal and external stakeholders ensuring we always promote the regulatory agenda and maximise our customer’s experience.

Alongside the above, you will play a key role in upskilling of the team, to drive continuous improvement in-line customer expectations by acting on emerging trends. Finally, you will play a pivotal role in supporting the business experts to look at innovative ways to streamline the process for customer applications for new electricity connections including digitisation of the process.

What We’re Looking For

• The ability to interpret regulatory requirements and manage them through clear process;
• Technical knowledge of LV electricity network;
• The ability to interpret asset data records;
• The ability to interpret technical jargon and electrical terms from customer applications;
• An understanding of how connections are quoted and delivered;
• Experience of producing KPI reporting;
• The ability to review the standard of work through the application of quality framework;
• Have a high attention to detail to drive accuracy and data integrity;
• The ability to influence stakeholders to drive regulatory compliance and to improve customer service;
• An understanding of how to manage change projects;
• Experience of managing a busy front-end team;
• Experience of working within a highly regulated environment;
• Have exceptional communications skills, both verbal and written.
  
  

What We’re Offering

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

• An annual bonus scheme
• 25 days annual leave increasing with length of service
• Private Healthcare
• An employee rewards portal offering discounts on several well-known brands
• A market-leading contributory pension scheme
• Employee assistance programme
• Opportunity for professional development through our L&D function.
  
  

Our people are important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.

Should you require any additional support with your application, or any adjustments please contact our Recruitment team at [email protected] or on 0845 366 0092 (option 2)

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, a Disclosure and Barring Service (DBS) check and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.